Technical Support Specialist - Building Automation

Overview

Technical Support Specialist – Building Automation. Premier supplier of environmental control systems tailored for commercial and industrial HVAC markets. This Jobot Job is hosted by Courtney Hoogervorst.

Base pay range : $90,000.00 / hr - $110,000.00 / hr. This range is provided by Jobot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About the Role

A leading distributor in the building automation industry is seeking a Technical Support Specialist to join their team in the Baltimore market. This position will provide hands-on expertise and guidance to our contractor partners. This role is ideal for someone with a strong background in BAS systems who enjoys problem-solving, sharing knowledge, and supporting others in the field. You'll serve as the go-to resource for Building Automation contractors, providing advanced technical support, troubleshooting assistance, and product guidance. You'll leverage your Niagara certifications and BAS experience to ensure our partners can deliver high-performing systems to their end clients. This position is based in Baltimore and offers the chance to work closely with contractors, engineers, and internal teams to strengthen customer relationships and drive successful outcomes.

Responsibilities

• Provide technical support and troubleshooting for BAS contractors on Niagara and related building automation platforms.
• Assist contractors with product selection, configuration, and integration.
• Deliver training, demonstrations, and best practices to contractors and end-users.
• Collaborate with internal sales and engineering teams to ensure accurate solutions and project support.
• Stay current on industry trends, software updates, and new product offerings to support evolving customer needs.
• Maintain documentation of customer issues and solutions to build a strong technical knowledge base.

Qualifications

Why join us?

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Click our Jobot logo and follow our LinkedIn page for more information about this role and Jobot.

J-18808-Ljbffr