Help Desk Specialist

Patriot, LLC is looking for a Helpdesk Specialist to join our team for support at the on-site location in Colorado Springs, CO.

Telework is not permitted.

Requirements :

• This position includes flexible shift work that rotates based on customer needs, offering exposure to a range of schedules, including On-site five days per week in Colorado Springs, CO.
• Active Secret Clearance required.
• Due to contract parameters, U.S.
• Citizenship, without dual citizenship, is required. 3+ years of relevant experience (up to 2 years of experience may be substituted with education) Participation in a rotational on-call schedule is required.
• Candidates must reside within a commutable distance for daily onsite work and on-call requirements.
• This contract supports systems that require 24x7x365 uptime.
• Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
• This role supports a 24x7 Operations Center.
• All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year.
• Responsibilities Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access.
• Log, track, and resolve incidents using the government-provided trouble ticketing system.
• Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution.
• Escalate unresolved issues following the approved Escalation Plan.
• Support the use of COTS / custom applications, peripheral devices, and backup systems.
• Document daily operational activities and participate in status reporting.   Patriot, LLC is committed to a drug-free workplace.
• As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.
• Patriot, LLC is an Equal Opportunity / Affirmative Action employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
• To request accommodations for the application process please contact jobs@patriotllc.net or call 410-381-8015.

About Patriot LLC :

Company website :