Travel Network Technician

Summary

Provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting services and repairs.

Essential Functions

• Provide break / fix technical support services for networked and stand-alone computing equipment.
• Use knowledgebase articles, where appropriate, to resolve issues.
• Document work performed within the service management software; document device and user data as required.
• Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate.
• Provide setup and configuration of computers and other network devices in compliance with Mass General Brigham standards; participate in large hardware deployments, moves and operating system rollouts.
• Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management.
• Provide next level technical support for Service Desk staff.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

Yes

Licenses and Credentials

Experience

Hands-on experience with the installation, repair and troubleshooting of personal computers 1-2 years preferred

Knowledge, Skills and Abilities

Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.