IT Helpdesk Support

IERUS specializes in electromagnetic spectrum technologies and design for RF, IR, and optical applications. IERUS also supports customers with a diverse set of competencies including software development, air and missile defense, and systems engineering.

IERUS Technologies, Inc. is seeking a motivated and enthusiastic IT Helpdesk Support personnel to join our IT team. This opportunity is ideal for individuals pursuing a career in Information Technology and looking to gain practical experience in a professional setting. As an IT Helpdesk Support, you will provide essential support to our employees, ensuring their technical issues are addressed promptly and effectively. This opportunity is contingent upon award of work.

Responsibilities :

• Assist in troubleshooting hardware, software, and network-related problems for end-users.
• Respond to IT support tickets via Jira Service Management (JSM), email, phone, or in-person, and provide timely resolutions.
• Set up and configure computer systems, peripherals, and software for new employees.
• Install, upgrade, and maintain software applications as needed.
• Submit Purchase Requests in support of the IT team.
• Collaborate with the IT team to maintain accurate inventory of hardware and software assets.
• Provide basic user training on software and hardware usage.
• Monitor and maintain computer systems, perform routine maintenance, and address performance issues.
• Assist in managing user accounts, permissions, and access levels in various systems.
• Participate in IT projects, including system upgrades and rollouts.
• Document IT procedures, troubleshooting steps, and knowledge base articles.

Requirements :

Location : Huntsville, AL

IERUS Technologies is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

IERUS Technologies participates in E-Verify.