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Virtual Customer Success Account Manager (vCSAM)

Virtual Customer Success Account Manager (vCSAM)

ConcentrixRock Hill, SC, US
18 hours ago
Job type
  • Full-time
Job description

Employer Industry : Technology and IT Services

What to Consider

  • Salary up to $50.96 / hr, with additional incentives based on performance
  • Comprehensive benefits package including medical, dental, and vision insurance
  • Opportunity for career advancement, with 80% of managers promoted from within
  • Work-from-home convenience with company-supplied technology
  • Access to various employee resource groups and networking opportunities
  • Participation in health and wellness programs and mentorship initiatives

What to Expect

  • Manage customer relationships and ensure satisfaction through proactive and reactive support
  • Collaborate with account teams to develop strategic account plans and engage customers
  • Conduct training sessions and workshops for customers on service utilization
  • Prepare reports summarizing customer engagement metrics and insights
  • Drive the adoption of AI services within customer accounts

    • What is Required

  • Bachelor's degree in Business, Sociology, Psychology, Computer Science, Information Systems, or a related field
  • 3+ years of experience in customer success, technology, or solution delivery
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft 365 products, including Excel and Power BI

    • How to Stand Out (Preferred Qualifications)

  • Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, M365, D365, AI)
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent
  • Experience in customer-facing consulting or portfolio management

    • We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

    We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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    Customer Account Manager • Rock Hill, SC, US