Job Description: Quality Improvement Manager
Objective:
Assist in implementing the SMI Quality system at designated SMI facility
Assist in ensuring that product and services are above customer expectations
Assist in ensuring that plant has an active training program.
Perform plant quality checks per SMI’s Quality Improvement Process (QIP)
Organizational Dimensions:
Reports to (to be determined)Vice-President Continuous Improvement - Operations.
Coordinates with VP’s, Area Managers and customers to ensure customer expectations are exceeded.
Works directly with plant employees on training and quality issues.
Key Responsibilities:
Quality Planning
Improve and implement the SMI quality system to ensure compliance with customer requirements.
Provide periodic feedback of plants’ quality performance to personnel.
Identify opportunities to improve plant operations and focus resources to make and maintain improvements.
Conducts / Assists with plant quality meetings
Updates and maintains quality records.
Ensure compliance with QIP requirements.
Works on new technology research and development for quality improvements.
Benchmark / feasibility of implementation of new technology.
Process control
Assists in project management as requested by project manager.
Ensure maintenance programs are in place, IAW, QIP and are being followed.
Conducts in-process cullet sampling procedures per QIP manual.
Track quality performance, identify problem areas, take action to Improve.
Observe Quality Technicians’ actions to ensure cullet is processed to customer specification
Customer Quality:
Assist customer with quality initiatives and projects
Assists and conducts Six Sigma type projects as a green belt under the guidance of a Black Belt.
Training
Assist in training development and provide quality process training to plant personnel
Assists in rewriting manuals and standard operating procedures
Skills
Good communication skills
Bilingual Spanish is a plus
Familiar with quality assurance procedures
Computer operation skills: Word, Excel, Power Point, Access
Problem solving
Strong math/statistics skills, Six Sigma experience, a plus
Capable of training subordinates.
Strong teamwork, communication, and interpersonal skills
Strong leadership skills
Strong work ethic and ability to work independently, with little supervision
Self starter
Quality Manager • Los Angeles, CA, US
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