Technical Support Analyst II

Job Details

Job Location

SAN RAFAEL, CA

Salary Range

$80000.00 - $85000.00 Salary / year

Description

ABOUT US :

Syufy Enterprises is a fast-growing, financially strong Marin-based entertainment and leisure company that owns a variety of businesses, including high-end athletic clubs and spas, restaurants, golf venues, shopping centers, public markets and drive-in theaters. Over the next several years, the company will be rapidly expanding all its brands and looking to invest in new brands.

POSITION SUMMARY :

We are currently seeking individuals who have demonstrated a clear passion for technology and a desire to grow those skills in a dynamic and growing environment. This individual will act as the face of the technology department and should demonstrate excellent customer service skills. The candidate must be very resourceful and have the acumen to find resolve to common computer related issues. This position will be part of a weekend support rotation.

This position will also be an integral role in technical project support and assisting in deployment of various projects.

RESPONSIBILITIES :

• Manage support tickets from open to close ensuring that each ticket is investigated and resolved.
• Manage the onboarding and off-boarding of employees, this includes Active Directory accounts, Email Accounts, group assignment, POS account creation, telephone assignments and other related systems.
• Manage IT vendors that will assist with remote onsite infrastructure cabling, audio / visual systems, CCTV systems, and other IT related projects.
• Ability to explain to users the cause of an issue and best practices to avoid the problem in the future.
• Provide training to users on the use of the various systems used at the various businesses.
• Configure, install, repair and troubleshoot computer software, hardware, networks and related equipment in a variety of settings to assure efficient operation
• Assist with building, testing and suggesting new technologies that enable and or enhance user productivity
• Displays a keen ability to quickly learn and adapt to new situations

QUALIFICATIONS :

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS :

PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS

Syufy Enterprises and / or any affiliated entities (collectively, the "Company" or "we") provide this California Privacy Notice ("Notice") to describe our privacy practices with respect to our collection of Personal Information as required under the California Consumer Privacy Act ("CCPA") as amended by the California Privacy Rights Act ("CPRA"). This Notice applies only to job applicants and candidates for employment who are residents of the State of California ("Consumers") and from whom we collect "Personal Information" as defined in the CCPA. We provide you this Notice because under the CCPA, California residents who are job applicants qualify as Consumers. For purposes of this Notice, when we refer to Consumers, we mean you only to the extent you are a job applicant who resides in California.

1. Information We Collect from or About Job Applicants

We may directly or indirectly collect Personal Information from you in a variety of different situations and using a variety of different methods, including, but not limited to, on our website, your mobile device, through email, in physical locations, through written applications, through the mail, and / or over the telephone. Generally, we may collect, receive, maintain, and use the following categories of Personal Information, depending on the particular purpose and to the extent permitted under applicable law :

Personal Identifiers & Contact Information : Name, alias, home, postal or mailing address, email address, telephone number.

Pre-Hire, Employment, and Education History Information : Information provided in your job application or resume including prior job experience and / or positions held, your salary expectations, educational history or records of degrees and / or certifications, information gathered as part of reference checks, information recorded in job interview notes by persons conducting job interviews for the Company, information contained in candidate evaluation records and assessments, information in work product samples you provided, and voluntary disclosures by you.

Inferences : Based on analysis of the personal information collected, we may develop inferences regarding job applicants' predispositions, behavior, attitudes, intelligence, abilities, and aptitudes for purposes of recruiting and hiring assessments and decisions.

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect :

1. Personal Identifiers

Personal Informationdoes notinclude :

2. How We Use Personal Information and Sensitive Personal Information

The Personal Information and Sensitive Personal Information we collect, and our use of Personal Information and Sensitive Personal Information, may vary depending on the circumstances. This Notice is intended to provide an overall description of our collection and use of Personal Information and Sensitive Personal Information. Generally, we may use or disclose Personal Information and Sensitive Personal Information we collect from you or about you for one or more of the following purposes :

a. To reduce the risk of spreading the disease in or through the workplace.

b.To protect job applicants and everyone else at Company workplaces from exposure to COVID-19.

c. To comply with local, state, and federal law, regulations, ordinances, guidelines, and orders relating to COVID-19, including applicable reporting requirements.

d. To facilitate and coordinate pandemic-related initiatives and activities (whether Company-sponsored or through the U.S. Center for Disease Control and Prevention, other federal, state and local governmental authorities, and / or public and private entities or establishments, including vaccination initiatives).

e. To permit contact tracing relating to any potential exposure.

f. To communicate with job applicants and other consumers (including employees and visitors to our workplace) regarding potential exposure to COVID-19 and properly warn others who have had close contact with an infected or symptomatic individual so that they may take precautionary measures, help prevent further spread of the virus, and obtain treatment, if necessary.

10. To evaluate, assess, and manage the Company's business relationship with vendors, service providers, and contractors that provide services to the Company related to recruiting or processing of data from or about job applicants.

11. To improve job applicant experience on Company computers, networks, devices, software applications or systems, and to debug, identify, and repair errors that impair existing intended functionality of our systems.

12. To protect against malicious or illegal activity and prosecute those responsible.

13. To prevent identity theft.

14. To verify and respond to consumer requests from job applicants under applicable consumer privacy laws.

3. Sale / Sharing of Information to Third Parties

The Company doesnotsell your Personal Information or Sensitive Personal Information for any monetary or other valuable consideration. The Company doesnotshare your Personal Information or Sensitive Personal Information for cross-context behavioral advertising.

4. Access to Privacy Policy

For more information, you can request a copy of the Company's Privacy Policy by sending an e-mail to hr@150pelican.com.

5. Data Retention :

Syufy Enterprises retains information for as long as reasonably necessary for the purposes for which it was collected, or as otherwise permitted or required by law. In deciding how long to retain each category of Personal Information that we collect, we consider many criteria, including, but not limited to : the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statute of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations.

By submitting my resume and / or application, I acknowledge and confirm that I have received and read and understand this Notice and I hereby authorize and consent to the Company's use of the Personal Information and Sensitive Personal Information it collects, receives or maintains for the business purposes identified above.