Senior Data Analyst, Customer Experience

Job Description

Job Description

Local or 100% Remote

About Point

✨ Real Impact, Real People : Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals.

✨ Funding : With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we're scaling fast! You have the opportunity to join us at a pivotal stage.

✨ Game-changing Product : We're building a category defining company in home equity. We've earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers.

✨ Great Place to Work : Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area.

✨ Remote First Culture, Genuine Connection : Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture.

About the role

We're looking for someone to deliver sales intelligence, customer insights, and actionable reporting to the Customer Experience team, including Account Managers, Account Coordinators, Sales Managers, and Sales Leadership. This role enables the sales organization to make data-driven decisions that improve customer acquisition, increase conversion rates, and drive revenue growth. You'll partner closely with Customer Experience stakeholders to design analytics solutions that optimize sales processes, enhance customer engagement, and strengthen overall revenue performance.

Your responsibilities

• Develop best-in-class dashboards and visualizations that track sales metrics, pipeline health, conversion funnels, customer engagement, and team performance for Account Managers and Sales leadership.
• Build and maintain canonical sales reporting, including lead-to-customer conversion tracking, win / loss analysis, customer segmentation, and revenue forecasting.
• Partner with Sales Managers and Account Coordinators to identify data needs, gather requirements, and deliver actionable insights that drive sales effectiveness.
• Conduct ad hoc analyses on customer behavior, sales patterns, pricing optimization, and market trends to inform sales strategy and tactics.
• Create self-service analytics tools and resources that empower Account Managers to access customer data, track their pipelines, and measure their own performance.
• Train and educate the Customer Experience team on how to leverage data and dashboards to answer their own questions and make informed decisions.
• Support the Customer Experience team's transition to data-driven sales operations by building robust data infrastructure on Snowflake that captures the full customer journey.
• Analyze sales funnel performance to identify bottlenecks, drop-off points, and opportunities for process improvement.

About you

Our benefits

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary) :

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation.

Location Requirement : This is a remote position. However, candidates must reside in one of Point's states of operation : AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.

California Consumer Privacy Act Notice