Sr. Service Engineer

Who is Blueprint

What does Blueprint do

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy business solutions products and services to transform and grow companies.

Why Blueprint

At Blueprint we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division our multifaceted services team or you want to grow your career in human resources your ability to make an impact is amplified when you join one of our teams. Youll focus on solving unique business problems while gaining hands-on experience with the worlds best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint youll have the opportunity to work with multiple clients and teams such as data science and product development all while learning growing and developing new solutions. We guarantee you wont find a better place to work and thrive than at Blueprint.

In this Role

You will be a key contributor to the operational excellence of one of the worlds largest customer success organizations. This position focuses on designing documenting and optimizing internal processes that enable teams to deliver consistent measurable outcomes for customers. You will translate complex business processes into clear actionable guidance for a junior IT audience ensuring that documentation and success metrics align with organizational goals. This role combines independent heads-down analytical work with periodic collaboration sessions alongside program managers and stakeholders.

Responsibilities

• Design refine and implement business or technical processes using structured methodologies (e.g. Lean Six Sigma ITIL or equivalent).
• Develop clear and comprehensive documentation to guide internal and external end users particularly targeting junior IT audiences.
• Measure and report on process success metrics to evaluate performance efficiency and impact.
• Collaborate with program managers business stakeholders and other cross-functional teams to align documentation and process design with strategic goals.
• Identify opportunities for process improvement and automation to enhance operational effectiveness.
• Maintain high standards of accuracy and quality in all deliverables.
• Participate in recurring status meetings and stakeholder updates with occasional after-hours calls (approximately once per month).

Required Qualifications

Preferred Qualifications

Salary Range

Pay ranges vary based on multiple factors including without limitation skill sets education responsibilities experience and geographical market. The pay range for this position reflects geographic based ranges for Washington state : $125k - $135k USD / annually. The salary / wage and job title for this opening will be based on the selected candidates qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race color age disability sex gender identity or expression orientation veteran / military status religion national origin ancestry marital or familial status genetic information citizenship or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process please reach out to :

Blueprint believe in the importance of a healthy and happy team which is why our comprehensive benefits package includes :

Required Experience :

Senior IC

Key Skills

Debugging,Computer Networking,ConnectWise,PKI,PowerShell,Windows,C#,Automotive Diagnostics,Medical Imaging,Azure,Technical Support,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 125 - 135