Attendant - General Service (Courier)

General Services Attendant Courier

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient visits. The General Services Attendant Courier demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members and others who may present to Mayo Clinic.

The General Services Attendant Courier is responsible for the safe and timely handling of all incoming and outgoing specimens, inter-office mail, pharmacy items, and special deliveries. This role includes making scheduled and on-demand pick-ups and deliveries for internal departments and offsite facilities. The Courier will operate a Mayo Clinic vehicle to transport items between the hospital and regional practice locations. In addition, the Courier will coordinate with the Mail Clerk to ensure accurate delivery of miscellaneous items and special requests for Mayo Clinic patients and staff at off-site practices.

The General Services Attendant Courier will establish and maintain a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the General Services Attendant Courier will verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, follow designated screening script and process flows, enforce entrance utilization and related policies (ex : masking, badging), greet patients and visitors, and assist in navigation. The General Services Attendant Courier primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building.

Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict. This role may have view only access to the electronic health record to support verifying information. Incumbents will assist with wheelchair and stretcher transportation, providing directions, delivering specimens, and making special pick-ups and deliveries for internal departments and off-site facilities. Incumbents may drive Mayo Clinic vehicles to make courier runs to the Hospital, off-site Regional Practices, and Records warehouse and provide shuttle transportation for Mayo employees between the Hospital, Clinic, and Regional Practices. This position will be required to work varied hours, which may include days, evenings, days / evenings, holidays and weekends with rotating days off.

A high school diploma / GED required. Minimum of one year of previous experience in customer service, teamwork, critical thinking, problem-solving, decision-making skills, and abilities required. Valid driver's license and an acceptable motor vehicle record is required. Evidence of conflict management and resolution skills. Evidence of problem-solving, critical thinking, and decision-making skills and abilities.

This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Nonexempt Compensation Detail : $20.00 - $22.71 / hour

Benefits Eligible : Yes

Schedule : Full Time

Hours / Pay Period : 80

Schedule Details : Monday thru Friday 11 : 15am to 7 : 45pm. Subject to change; hours may vary depending on the needs of the department. Weekend Schedule : Occasional weekends and holidays based on the department needs.