Credit & Collections, Supervisor 1

Collections Supervisor

AutoNation Finance is seeking a Collections Supervisor who will be responsible for overseeing the FPD (First Payment Default) and Reinstatements Team handling accounts that have defaulted on their first payment and those undergoing reinstatement processes. This role ensures compliance with internal policies and regulatory requirements while leading a team focused on resolution, recovery, and customer service excellence.

The Collections Supervisor will report directly to the Collections Manager and will manage a team of Loan Counselors and Reinstatment Agents. The role involves collaboration with internal departments such as Risk, Compliance, Customer Service, and Repossession, as well as external vendors. Additionally, the Collections Supervisor will work closely with senior leadership to ensure alignment with organizational goals.

Job Responsibilities

• Team Leadership & Development : Supervise, mentor, and train a team of Loan Counselors and Reinstatement Agents responsible for managing accounts that have defaulted on their first payment, as well as overseeing the reinstatement process post repossession. Provide continuous coaching to enhance individual and team performance, supported by structured daily, weekly, and monthly performance evaluations. Conduct formal performance reviews and proactively identify training opportunities to strengthen agent competencies and align outcomes with departmental goals.
• Collections & Recovery Oversight : Oversee the management of accounts that have defaulted on their first payment. Ensure the Loan Counselors are adhering to AutoNation Finance's collection policies, procedures, and compliance standards. Ensure all state and federal guidelines are followed regarding repossession and borrower communication.
• Skip Tracing & Location Efforts : Perform skip tracing to locate customers and vehicles using various tools and databases. Identify and escalate potential fraud or misrepresentation concerns.
• Customer Communication & Support : Maintain professional and empathetic communication with customers in sensitive or escalated situations. Provide education on account status, potential consequences, and available options.
• Compliance & Documentation : Maintain accurate, detailed, and timely documentation of all account activity in servicing systems. Ensure compliance with FDCPA, CFPB, UDAAP, and other regulatory requirements.

Qualifications

Physical Requirements

Compensation Range for this role is $70,000.00 - $80,000.00 Annual Salary plus monthly bonus targets.

Exciting Benefits and Perks Await You :

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.