Benefits Manager (Americas), Program Delivery | Remote

Benefits Manager, Americas

The Benefits Manager, Americas will manage and administer Slalom's health, well-being, and support programs across the Americas, spanning the U.S., Canada, Mexico, and Colombia. This includes oversight of life, health, disability, leave, retirement, voluntary benefits, wellness, and related processes. The person in this role will partner with HR, finance, operations, legal, and external vendors to deliver, and evolve benefits programs that support our team members at work and at home, while ensuring compliance with local regulations, controlling costs, and driving a positive employee experience.

What You'll Do

Program Implementation & Operational Delivery

Lead the execution and implementation of health, well-being, leave, retirement, and voluntary benefit programs across the Americas region, ensuring alignment with global program designs and strategies. Translate global and enterprise benefits strategies into regional execution plans, timelines, and deliverables. Manage program launches, renewals, vendor transitions, and system integrations to deliver seamless employee experiences. Partner closely with HR PBPs, HR Operations, Legal, Finance, and external vendors to ensure that regional program implementation meets local compliance, regulatory, and market requirements. Develop implementation documentation, project plans, and process maps to ensure consistent delivery across all countries in scope. Monitor and evaluate program effectiveness post-launch, recommending enhancements or operational adjustments based on data insights and feedback.

Operations & Administration

Oversee day-to-day administration of benefits across the Americas : enrollments, eligibility changes, terminations, leave of absence management, disability, claims escalations, vendor liaison, etc. Manage HRIS / BenAdmin system(s); ensure data integrity, process automation, and system enhancements. Drive the benefits open enrollment cycle (planning, communications, renewal, implementation) across all markets. Ensure operational consistency, and harmonize where feasible, while accommodating local requirements (currency, legal, tax, regulatory). Oversee claims appeals and escalations, coordinate resolution, and monitor vendor performance.

Compliance, Governance & Risk

Stay current with local, regional, and national laws / regulations affecting benefits, leave, wellness, retirement, and related domains in each country. Lead the preparation and submission of required regulatory filings, disclosures, and compliance reporting (e.g., ACA in US, provincial requirements in Canada, local mandates in Mexico / Colombia). Partner with legal and external counsel on regulatory change impacts, audits, and risk mitigation. Ensure vendor agreements, SLAs, and contracts align with compliance and risk requirements.

Stakeholder Engagement & Communication

Serve as the subject matter expert to HR business partners, executives, finance, legal, and managers on benefit programs, issues, and changes. Design and deliver compelling communications (written, virtual / in-person workshops, FAQs, toolkits) to help employees understand and engage with their benefits. Develop and deliver training for HR, managers, and other stakeholders about benefits, leave, compliance, and policy changes. Monitor, measure, and report on benefits performance, utilization, satisfaction, cost trends, and key metrics (e.g. benefit uptake, claims ratios, leave usage, vendor performance).

Team Leadership & Development

Supervise direct reports (e.g. Sr Benefits Analysts & Benefits Analysts), ensuring clarity in roles, performance expectations, and growth paths. Coach and mentor team members, provide regular feedback, support their development.