IT Support Specialist 3 - DDS Employees Only (Conyers)

IT Support Specialist 3

This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional DDS systems (e.g., Nemo Q / GALA, VRT cameras, A / V, mobile systems). Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences. This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies.

Specific Duties Include :

• Maintaining cost-efficient, scalable cloud environments for the organization.
• Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.
• Designing, building, and maintaining internal cloud applications for the organization.
• Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.
• Making hardware and software recommendations for the organization, based on the needs of the project and organization.
• Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
• Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
• Provides customer support in supporting software, configurations, and business submission processes
• Looking for ways to improve operations within the company to digitize common tasks.
• Keeping data leakage and downtime to an absolute minimum.
• Assists other members of the IT Infrastructure team.
• Monitors ticket activities and provide escalation when needed.
• Troubleshoot and support PC, laptop (Win 10 / 11), scanners and local and network printers, google print, chrome boxes and other field system support.
• May act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed

Competencies Needed

Minimum Qualifications

High school diploma / GED and two (2) years of education or experience in information security, privacy, system / network administration and support, or application development and training and experience necessary to independently provide technical support to computer users in an assigned office / geographic area.

Preferred Qualifications : Preference will be given to those applicants who, in addition to meeting the minimum qualifications, also possess one or more of the following :

Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three (3) years of related experience.

OR

Associate's / Vocational / Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five (5) years of related experience.

2-3+ years providing IT support and management experience

Professional certification (e.g. A+, Network+, Cloud+ or equivalent) or the ability to attain basic IT certification with 1 year of hiring

Total Compensation : Combines direct compensation with the value of the State's benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Many of the following benefits are available to eligible full-time employees on the first day of their employment :

Application materials should be filled out carefully and completely. An incomplete application / on-line resume or an application / on-line resume with insufficient information may result in an applicant not being considered for a vacancy. Describe your employment background in full.

Resumes will be screened for the training, experience, and / or competencies listed as the Minimum Qualifications for the job. Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the Preferred Qualifications

For more information on benefits, please visit Benefits Overview | Team Georgia for State of Georgia Employees

Eligible applicants may apply on Team Georgia Careers - Jobs

Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone. Applicants can log back into your profile and see the status of each of your applications you have submitted. All candidates are subject to background and credit checks. We are an Equal Opportunity Employer. NOTE : Information in this announcement is subject to change. This announcement is subject to close at anytime. VACANCY OPEN TO : ALL QUALIFIED APPLICANTS