Community Health Worker

WHO WE ARE

Amae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people with severe mental illness. We build and operate high-acuity, in-person clinics nationally.

Our model integrates psychiatry, therapy, primary care, dietitians, and community support under one roof. It has proven itself as the most effective in the country, which is why we collaborate with leading health systems including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit to extend our care to where it's needed most.

But what makes us fundamentally different is that we are also building the science and technology layer that this field has never had. We are developing proprietary clinical protocols, designing novel measurement science, and engineering an AI data science platform purpose-built for the complexity of severe mental illness. Every patient interaction generates data that feeds back into our protocols, our technology, and our understanding of what actually works.

We reduce hospitalizations. We improve stability. We keep people alive and in their communities. We help our members gain purpose and meaning.

We're hiring!

We are hiring a full-time Community Health Worker to join us onsite in our clinic in Upper East Side, NYC. This is an opportunity to join an interdisciplinary team committed to providing personalized, compassionate and high-quality SMI care.

The Opportunity:

We are seeking a Community Health Worker to join our interdisciplinary team at our Upper East Side Clinic and support patients throughout their care journey. Reporting to the Practice Operations Manager and working in collaboration with Psychiatrists, Primary Care Providers, Therapists, Dietitians, and Clinic Care Coordinators, this role will involve working directly with patients to address concerns, answer questions, and provide guidance and information. The goal is to connect patients with appropriate resources and community support. This position plays a key role in bridging gaps in care by meeting patients where they are, whether in the hospital, in the community, or occasionally in their homes-to ensure they receive the services they need.

We are looking for someone will can work Monday-Thursday, 9am-7pm ET.

What You Will Work On:

• Support members with complex needs by connecting them to behavioral health and community resources.
• Work one-on-one to coordinate care, follow up as needed, and help members access programs such as SNAP, SSDI, SSI, Medicaid, housing assistance, employment support, or other resources.
• Facilitate in-clinic groups and activities.
• Support member transitions from hospitals and inpatient settings to Amae Health, ensuring continuity of care.
• Serve as a representative of Amae Health, engaging and educating potential members in hospital, community, and home settings to support their care journey.
• Collaborate with a multidisciplinary team while building trust and rapport with members, families, and colleagues.

About You:

A true member advocate, you excel in using your knowledge of New York City's health systems and community resources to connect members to the support they need throughout their care journey. Strong communication skills and an inherent ability to build trust are your hallmarks, and you are passionate about establishing and maintaining relationships with members and families founded on trust and rapport. You are adaptable, organized, people-centered, and excited to be part of a team that is transforming how care for individuals with serious mental illness is delivered in our community.

What you'll have:

• Minimum of 3 years of professional experience, with at least 1-2 years focused on case management.
• Demonstrates experience supporting individuals with complex social, behavioral health, and/or medical needs
• Strong working knowledge of NYC metro-area community resources and systems, including housing, public benefits (e.g., SNAP, SSDI, Medicaid), healthcare, and social services
• Comfort working one-on-one or in group settings, with experience facilitating workshops, events or activities
• Excellent communication skills and a strong desire to collaborate with others in a team based environment and community settings
• Organized with strong attention to detail and the ability to navigate and learn new technologies and platforms, familiarity with EHR systems and Google Suite

What we provide:

• Health Insurance: Comprehensive medical, dental & vision plans
• Employee Assistance Program
• 401(k)
• FSA & HSA savings programs
• Short & long-term disability
• Pre-tax commuter assistance program
• Paid Time Off
• Parental Leave - 12 weeks for birth and non birth parent
• 11 company holidays

Amae Health is committed to fair and equitable compensation practices. Base compensation for this role is $26.00 per hour

The Problem

Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.

The result is fragmented care, revolving-door hospitalizations, misaligned incentives, and a population that falls through every crack in the system. Emergency departments become the default. Families burn out. People die decades earlier than they should.

What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.

We are developing all of it. The care, the science, the technology.

What We're Building

Most healthcare companies ask you to optimize an existing system. We're asking you to build things that have never existed.

• A national care delivery model engineered from the ground up for the highest-acuity patients in behavioral health.
• Precision medicine for SMI: collecting multimodal data across clinical, behavioral, and social dimensions to develop individualized treatment approaches for a population that has never had them.
• A clinical operating system that synthesizes longitudinal data, real-time patient signals, and purpose-built clinical tools into a single decision layer. Nothing like it exists today.
• Frontier science and measurement: defining and validating the outcomes frameworks that this field has never had. Hospitalizations avoided, days stable, functional improvement, and more. This is not incremental research. This is building the scientific foundation for an entire category of care.
• A partnership model with the country's leading health systems that proves coordinated SMI care can work at scale.

Compensation & Benefits

Competitive base salary reflecting role, level, and geography. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We'll share specifics during the interview process.

If you want to practice at the top of your license, learn from the best in academic medicine, contribute to research that is defining a new field, and do it all inside a team that was actually built for this work, we'd like to talk.

More About Amae:

'Amae', pronounced 'Ah-mai', is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company - from the patients we serve to the team we're building.

WHAT WE VALUE

We center care in all we do. Empathy is not a brand value. It's how we make clinical decisions, build products, and treat each other.

We challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.

We take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.

Your job isn't done until the job is done. We close gaps, we follow through, and we don't hide behind titles or org charts.

We win together and fail together. We own outcomes as a team. We learn fast. We don't do blame.
We hustle with humility. Speed matters. So does integrity. We assume best intent and stay grounded in the mission.

Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.