Client Partner

Client Partner

Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best : design beautiful brand experiences.

The Client Partner serves as the post-sale relationship owner and strategic delivery partner for Monotype's Creative Type Services offering. This role is critical, taking over from the Global Key Account Director once the contract is signed. While the Global Key Account Director manages contracts and major upsells, the Client Partner drives service delivery excellence, client retention, and organic growth. Acting as the central hub, you orchestrate delivery teams, bridge creative and operational needs, and ensure clients realize measurable value from their Creative Type Services engagement.

Key Responsibilities

Post-Sale Relationship Ownership

• Assume primary relationship ownership after Global Key Account Director closes the initial sale
• Build deep, ongoing partnerships with client creative leaders, brand managers, and operational stakeholders
• Serve as the main point of contact for service delivery, strategic planning, and partnership development
• Maintain regular engagement cadence (weekly check-ins, monthly strategic reviews, quarterly QBRs)
• The Client Partner is responsible for identifying upsell opportunities. The Global Key Account Director is accountable for managing contracts, defining handoffs with client stakeholders, and collaborating on major upsells that require new agreements.

Creative Program Leadership

Creative Partnership & Engagement

Service Value & Growth Management

Success Metrics

What We're Looking For

What's in it for you :

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The US pay range for this position is $125,000.00 $140,000.00 annual base salary. A corporate bonus will also be offered as part of this role. The final annual base salary offered will be based on location and experience level. The job application window for this role is 30 days from the posting date.