Asset Protection Officer, Southland Mall - Hayward - Part Time

Asset Protection Officer, Southland Mall - Hayward - Part Time

Macy's is more than just a store. We are a story about innovations, traditions, and memorable moments for customers and colleagues alike.

Overview

As an Asset Protection Officer (APO), you are the first point of contact for our customers and play a vital role in delivering a safe and welcoming environment. Stationed at key entry points or high shortage areas, your visible presence helps deter theft and minimize risk, while reinforcing hospitality and customer care. You serve as both a protector and a brand ambassador, maintaining strong situational awareness, responding calmly to incidents, and working with store teams to ensure a secure, service-driven shopping experience.

This entry level role goes beyond traditional security. It is about presence with purpose—being a visible deterrent, supporting team safety, assisting during emergencies, and greeting customers with a warm welcome to help create an atmosphere where people feel comfortable, confident, and cared for.

Responsibilities

• Be a visible and reassuring presence at high-traffic entrances and high-shortage areas to deter theft and identify suspicious behavior.
• Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives.
• Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting.
• Conduct operational audits and complete assigned Asset Protection tasks as directed.
• Partner closely with store teams to promote a safe environment and support a culture of excellent customer service.
• Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence.
• Provide testimony in both criminal and civil legal proceedings as needed.
• Respond to medical situations and facilitate basic first aid for customers and colleagues.
• Handle proprietary, sensitive, and confidential information with discretion and integrity.
• Be comfortable with technology and two-way communication devices.
• Exhibit excellent interpersonal skills, working effectively with colleagues at all levels and across departments.

Who You Are and What You Will Do

Essential Physical Requirements

What We Can Offer You

Join a dynamic, inclusive environment with competitive pay and benefits. We offer comprehensive health and wellness coverage and a 401(k) match. Paid time off and paid holidays, opportunities for learning and leadership development, and pathways to grow your career. Access to coworker resource groups and volunteer opportunities.

Equal Opportunity Employer : Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

About Us

This is a great time to join Macy's. We offer opportunities to help customers find the perfect gifts, streamline operations, enhance our online shopping experience, and more. Apply to be part of some of the most memorable moments in people's lives.

Apply through the employer's website.

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