Talent.com
Customer Care Specialist (Call Center)
Customer Care Specialist (Call Center)Valley Bank • St Petersburg, FL, United States
No longer accepting applications
Customer Care Specialist (Call Center)

Customer Care Specialist (Call Center)

Valley Bank • St Petersburg, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Responsibilities include but are not limited to:

  • Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement.
  • Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
  • Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
  • Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
  • Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
  • Responsible for achieving individual sales, referral and service quality goals.
  • Develop referrals from prospects calling to inquire on bank products and services.
  • Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay.
Required Skills:
  • Excellent verbal and written communication skills.
  • Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
  • Proficient computer skills; ability to understand and utilize multiple systems, computer and databases.
  • Demonstrate a working knowledge of bank products, services and policies.
  • Ability to solve practical problems.
  • Demonstrate a professional manner and team spirit.
  • Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
  • Detail oriented and organized.
Required Experience:
  • High School Diploma or GED and a minimum of two years' high volume call center experience, teller or branch banking experience.
  • Bilingual preferred.
Create a job alert for this search

Customer Care Specialist (Call Center) • St Petersburg, FL, United States

Similar jobs

Customer Care Specialist (Call Center)

Valley National BancorpSaint Petersburg, FL, United States
Full-time

Responsibilities include but are not limited to:.Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission sta...Show more

 • Promoted

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Palmetto, Florida
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Lead Specialist, Appeals & Grievances

Molina HealthcareSt Petersburg, FL, United States
Full-time

Provides lead level support for claims activities including reviewing and resolving member and provider complaints, and communicating resolution to members or authorized representatives in accordan...Show more

 • Promoted

Centralized Medical Services - Specialist, Care Management

ArchWell HealthSaint Petersburg, FL, United States
Full-time

Specialist, Care Management ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members.We deliver best-in-class care at comfortable, accessible ne...Show more

 • Promoted

Floor Tech

Healthcare Services GroupSt Petersburg, FL, United States
Part-time

Join Healthcare Services Group (HCSG) as a Floor Tech, where you will play a vital role in maintaining the cleanliness and appearance of floors in a long-term care facility.At HCSG, we are passiona...Show more

 • Promoted

Customer Service Representative | Technical Support

SpectrumSaint Petersburg, FL, United States
Full-time

Customer Service Representative.Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then...Show more

 • Promoted

Customer Ambassador

Suncoast CenterSt Petersburg, FL, United States
Full-time

Suncoast Center, a leader in quality behavioral health services, is seeking compassionate and dedicated individuals to join our team of caring professionals as a Customer Ambassador to support and ...Show more

 • Promoted

Customer Engagement Specialist

Power DesignSaint Petersburg, FL, United States
Full-time

Customer Engagement Specialist.As a Customer Engagement Specialist, you'll play an integral role in executing memorable and high-impact customer experiences.You'll coordinate client visits, foster ...Show more

 • Promoted

Auto Care Center Team Associate

Sam's ClubPalmetto, FL, United States
Full-time

Sam's Club - 508 10th Street East - Responsibilities: Change oil, tires, and other general maintenance; Ensure customers have a great first and last impression; Become certified on and operate powe...Show more

 • Promoted

Google GECX Contact Center as a Service Specialist

AccentureSt Petersburg, FL, United States
Full-time

Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI.As part of Accenture Cloud First and th...Show more

 • Promoted

Cruise Operations Support Specialist

CPJ RecruitmentSt Petersburg, FL, United States
Full-time

About the job Cruise Operations Support Specialist.We are bringing on Cruise Operations Support Specialists to join our remote team.You will assist clients with planning, booking, and support throu...Show more

 • Promoted

Salesforce Life Science Patient Service Delivery Lead

AccentureSaint Petersburg, FL, United States
Full-time

Job Description Job Description We Are: Accenture's Salesforce practice, and we live to see what this platform can do.Since we were one of the first on the scene, we're the largest global Salesforc...Show more

 • Promoted

Employee Health & Benefits Client Service Specialist

Oliver Wyman, LLCSaint Petersburg, FL, United States
Full-time

Award-winning, inclusive, Top Workplace culture doesn't happen overnight.It's a result of hard work by extraordinary people.More than 15,000 of the industry's brightest talent drive our efforts to ...Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersPasadena Hills, Florida
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r...Show more

 • Promoted

Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

ApexFocusGroupSaint Petersburg, Florida, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Show more

 • Promoted

Patient Care Manager RN

LHC GroupSt Petersburg, FL, United States
Full-time

We are hiring a Patient Care Manager RN with Home Health experience.At Orlando Health Home Care, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful c...Show more

 • Promoted

Store Customer Service Specialist

The Sherwin-Williams CompanySt. Petersburg, Florida, United States
Full-time

This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...Show more

 • Promoted

Benefits Specialist

SPECTRAFORCESt. Petersburg, FL, United States
Full-time

Job Title: Corporate Benefits Specialist.Location: St Petersburg Florida 33716.Work Hours/Shift: Monday – Friday; 8:00AM to 5:00PM EST.Provide comprehensive HR/Benefits administrative support with ...Show more