Associate Service Delivery Manager

Associate Service Delivery Manager

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Associate Service Delivery Manager will ensure alignment of the services we are providing and maintain communication with the associated Presidio account management, sales overlay and business unit regional leadership. It includes taking an end-to-end view of the services and seeking to be proactive in the continuous improvement of the services being provided. You will be expected to continually develop and strengthen the associated external and internal relationships. The goal is to create joint partnerships with the client and the associated Presidio teams and individuals through the Associate Service Delivery Manager's proactive and personable interactions.

This is a remote role (located within the Continental US) with associated travel of 5%.

Responsibilities include :

• Perform Associate Service Delivery Manager functions for small to medium size clients, or larger revenue clients with low touch service delivery requirements.
• Review client SLA / SLO agreements as well as contracted scope commitments. Escalate as appropriate when either the customer or Presidio is at risk.
• Ensure that all customer record and required documentation is complete, accurate, and maintained throughout the duration of the contract.
• Review service failures and confirm appropriate improvement actions are being developed and executed until completion.
• Develop and maintain customized communication plans for each customer.
• If required, produce and maintain service improvement plans.
• Initiate and drive the development of Incident Reviews as required.
• Be the escalation point person for the customer, delivery and other associated Presidio teams and vendor partners.
• Confirm that we are delivering a client experience that is consistent with our service culture.

Required Skills and Professional Experience :

Additional Desired Skills :

Joining Presidio means stepping into a culture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.