Entry Level Communications Agent

Description

Position : Entry Level Communications Agent

Location : Tampa, FL

Job Summary : We are seeking an enthusiastic and proactive Entry Level Communications Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, representing our brand and ensuring a positive experience. You will engage with clients through various communication channels, including phone, email, and social media, providing them with accurate information and resolving any issues they may have.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner across various platforms.
• Assist in resolving customer complaints and issues efficiently.
• Provide accurate information about products and services to potential customers.
• Document all customer interactions and maintain detailed records.
• Collaborate with team members to improve customer service processes and communications.
• Participate in team meetings and training sessions to enhance skills and knowledge.

Skills, Knowledge and Expertise

Benefits

Competitive Salary

Paid Time Off (PTO)

Professional Development

Employee Discounts

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.