Job Title : Global Security Operations Center (GSOC) Analyst
Location : Marlborough, MA 01752
Duration : 12 months W2 contract with temp to permanent for right individual
Pay Range : $30 to $34 / Hour. on W2
About the Role :
- The Global Security Operations Center (GSOC) Operator role is part of a 24 / 7 security team that analyzes and reports on risks to the company including natural disasters, terror attacks, civil unrest, workplace violence, facility intrusion, and other risks. The GSOC directly supports the Global Security & Resiliency team and other business units.
Shift Requirements :
3rd shift, Sunday - Thursdays from 12 : 00am-8 : 00am., with an ability to work additional days / hours as business requires.About role :
In this role, you will monitor surveillance and alarm systems, operate 24 / 7 emergency phone lines and triage calls from site contacts and business travelers, and support on-site security officers in responding to incidents. You will utilize software and social media programs to recognize incidents that may place the company’s sites, employees, travelers, brand, or ability to make a profit at risk, analyze the potential impact to the business, and escalate appropriately.Your Responsibilities Include
With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topicsReview, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required.Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agenciesComplete risk and intelligence driven reports to Global Security & Resiliency and other stakeholdersMonitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and / or in person contact.Receive calls for help / assistance from employees worldwide and respond appropriatelyMonitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting.
Monitor access control and CCTV systems for alarms and coordinate appropriate responseDraft and send emergency mass notifications and other crisis communications