Senior Specialist, Banking Operations

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Senior Specialist, Account Operations will be responsible for ensuring the accurate and efficient processing of banking transactions and maintaining the integrity of financial records.

What You'll Do

Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and maintaining a professional and courteous demeanor.

Adhere to regulatory requirements, internal policies, and industry standards to ensure compliance in all banking operations.

Perform thorough quality checks to ensure accuracy, completeness, and integrity of processed transactions.

Identify and resolve transactional discrepancies, errors, and exceptions in a timely manner, escalating complex issues as necessary.

Utilize banking systems and tools to process transactions efficiently and accurately, while maintaining data confidentiality and security.

Maintain accurate and up-to-date records of transactions, customer interactions, and any relevant documentation.

What you have

Minimum education, skills and experience required.

Meticulous attention to detail to ensure accuracy and compliance throughout the transaction processing cycle.

Proficiency in using banking systems, financial software, and Microsoft Office Suite, with advanced skills in Excel.

Knowledge of banking products, services, and regulations.

Excellent organizational and time management skills.

Effective communication skills, both written and verbal.

Preferred education, skills, and experience.

High school diploma or equivalent. Additional certification or training in banking operations is a plus.

2+ years of experience in banking operations or a related field.

The Americans with Disabilities Act

Feeling your best helps you do your best :

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

Competitive base salaries

Bonus incentives

Generous PTO, Floating Holidays and 12 Federal Holidays observed

Support for financial-well-being and retirement 401k with employer match

Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

Employer paid short-term / long-term disability and basic life insurance

Flexible hybrid working arrangements.

Paid parental leave and adoption reimbursement programs

Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

Tuition Reimbursement and Family Scholarship Programs

Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click to view the U.S. Pay Transparency Policy, for federal job applicant notices, and to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process.