Web application support

KRG technologies is a staffing firm located in Valencia, CA

Job Description

We are seeking a Web Application Support specialist in Milwaukee, WI.

Position : Web application support

Duration : Contract

JOB RESPONSIBILITIES

Primary Goal : Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems.

Key Responsibilities :

• Take ownership of technical issues raised through troubleshooting, resolution, and verification.
• Take ownership of all changes affecting production. Coordinate, communicate, and escalate issues to involve and inform all necessary resources.
• Help to remove impediments from dev team to keep sprints on track.
• Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases.
• Responsible for all public-facing technology from the server through the application all the way to and on the end users' device.
• Monitor and ensure proper performance of applications.
• Troubleshoot and replicate production issues to fix or assign to developers to address.
• Bridge any gaps between product owners in Digital Technology & PubTech (or other stakeholders) and development teams and / or 3rd party vendors.
• Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applications.
• Be resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc.
• Take ownership of all changes affecting production.
• Partner with QA to perform, stress, performance, and integration testing.
• Report progress and status of assigned tasks to project teams and managers.
• Provide on-call support. Acknowledge within 15 minutes and address quickly to minimize any downtime for all Priority 1 alerts 24 / 7 / 365.
• When implementing new solutions review design / details / approach / tools with team prior to implementing.
• Strive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, etc.
• Take lead on performing Root Cause Analysis for production issues.
• Try to look for patterns and stop recurring issues by looking to automatically resolve or eliminate / retire process / system (the source of the problem).
• Work together as a team to distribute the work to balance multiple priorities and deadlines.
• Sense of urgency able to work quickly and accurately under pressure
• Multi-tasking able to work on multiple issues, tickets, and analysis throughout the day
• Leadership : not only at the management level, but at the individual level - having the confidence and resilience to take risks - be self-empowered
• Communication : understand and express ideas / solutions in a comprehensive and practical format - knowledge-sharing
• Proactive anticipate needs and possible issues to plan, prepare, and communicate accordingly
• User Focus : an absolute focus on the user (internal or external) experience
• Improvisation : the ability to think across disciplines and existing boundaries (technologies / business / geographies)
• Experience working in teams employing Agile and / or Lean methodologies with the ability to prioritize across multiple tasks / stories / sprints
• Strong time management skills with a history of meeting commitments.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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