Senior Customer Service Associate - Chemical Manufacturing Solutions in Granite City

Overview

We are seeking a seasoned customer service professional with deep experience in corporate client support to join our team in the chemical manufacturing sector. This role is pivotal in ensuring seamless communication, order fulfillment, and issue resolution for our industrial clients across North America.

Job Type : Full-time, Monday through Friday, in-person in Granite City at 1301 W First St., Granite City, IL 62040.

About Celta Industries

Celta Industries is a dynamic and growing manufacturer and distributor of food-grade oils, specialty ingredients, and chemical products servicing a wide array of industrial sectors. With a firm commitment to product safety, regulatory compliance, and operational excellence, we strive to be an industry leader in quality, integrity, and innovation.

Key Responsibilities

• Serve as the primary point of contact for high-value corporate clients in the chemical manufacturing space.
• Manage the full order lifecycle, from order entry and confirmation to delivery and invoicing, ensuring a seamless customer experience.
• Collaborate with logistics, supply chain, regulatory, and production teams to ensure accurate fulfillment and on-time delivery.
• Resolve customer issues, complaints, and disputes quickly and professionally, maintaining high levels of customer satisfaction.
• Understand and communicate product specifications, safety information, lead times, and inventory availability.
• Coordinate customer-specific needs including packaging requirements, documentation, and labeling in compliance with chemical handling regulations (e.g., DOT, OSHA, EPA).
• Maintain accurate customer records and interactions.

Qualifications

What We Offer

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.

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