Customer Service Representative

Customer Service Representative

Location : Allentown, PA - Snowdrift Rd - Management - East Region

In this role, Customer Service Representative is responsible for providing exceptional support to internal and external customers through effective communication, proactive problem resolution, and product expertise. Customer Service Representative is responsible for processing incoming orders from multiple platforms, generating quotes, managing assigned accounts, and exceeding the expectations of customers while working in a team environment.

High School Diploma required. Associate's or Bachelor's Degree preferred.

2 years customer service experience

Excellent communication and organizational skills

Ability to multitask and manage multiple priorities under time constraints

Motivated, proactive individual who can work both independently and within a team

Proficiency in computer skills, and other common office equipment and software.

Knowledge of Google docs, sheets, and google meet.

Knowledge of safety, gas, and welding products

SAP knowledge preferred

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.