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Administrative Assistant, Intake Program

Administrative Assistant, Intake Program

Legal Aid Society Of DCWashington, DC, US
1 day ago
Job type
  • Full-time
Job description

Administrative Assistant

Legal Aid DC is seeking an Administrative Assistant to support its Intake Program. The Administrative Assistant will interface with Legal Aid DC clients and applicants, serve as a back-up for staffing needs of the intake program, and have a suite of administrative responsibilities. This position is fully in-person, working in Legal Aid DC offices 5 days a week.

Since 1932, Legal Aid has provided civil legal assistance to clients in individual cases and engaged in systemic reform. Currently, we provide individual representation in consumer law, domestic violence / family law, housing, immigration, public benefits, and appellate matters. We also help individuals with the collateral consequences of their involvement with the criminal justice system. From the experiences of our clients, we identify opportunities for law reform, public policy advocacy, and systemic impact and appellate litigation.

Legal Aid believes that meaningful pursuit of our anti-poverty mission requires an unwavering commitment to racial justice and equity. We aspire both to reflect the rich racial diversity of the communities we serve and to value, respect, and empower our staff and clients to be effective agents of change. For more information about Legal Aid please visit www.LegalAidDC.org.

About the Role :

The Intake Program manages all aspects of Legal Aid DC's walk-in, online, and telephone intake program. The Program coordinates with Housing, Public Benefits, Consumer, and DV / Family, Immigration law and other project staff to implement and monitor systems for client-centered initial legal interviews, efficient identification of legal issues within Legal Aid's practice areas, and timely processing of requests for assistance. The Intake Administrative Assistant reports to a supervising attorney in the Intake Program.

The Intake Administrative Assistant will provide support to Legal Aid DC clients, applicants, and intake staff. The administrative assistant will be knowledgeable of Legal Aid DC's intake program and conduct applicant intakes. They will also administer Legal Aid DC's client support program and staff the front desk at Legal Aid DC's NW and SE locations as needed.

Responsibilities :

  • Serve as an initial point of contact for applicants seeking assistance from Legal Aid for all practice areas
  • Provide programmatic and administrative support to the Intake Program
  • Staff intake telephone line for calls for various units as needed
  • Collecting information from callers and walk-in applicants to screen their eligibility for Legal Aid's services and providing referral information, when appropriate
  • Conducting in-depth intake interviews by telephone and / or in-person
  • Serve as main back up for Legal Aid's NW front desk when receptionist is out of office and / or taking lunch break
  • Provide assistance to the Receptionist when asked, including by copying, helping locate a staff member, etc
  • Coordinate Front Desk staffing
  • Staff the front desk at Legal Aid's SE office as needed
  • Provide notary services free of charge to Legal Aid DC clients and staff
  • Administer client support programs for clients across Legal Aid's practice areas in accordance with ethical rules and internal policies
  • Participate in community outreach and engagement
  • Provide additional intake support to specific units as assigned, including staffing various project-based intake lines and court-based projects
  • Work in-person Monday Friday at Legal Aid's NW office, or SE office as needed; this position may also include occasional evening or weekend hours
  • Other duties as assigned

Qualifications :

  • Strong commitment to racial, economic and social justice
  • Experience engaging with individuals who are in crisis or dealing with trauma
  • Effective oral and written communication skills
  • Excellent organizational skills and attention to detail
  • Ability to multi-task and prioritize assignments
  • Strong computer skills including MS Word, Excel, PowerPoint, Outlook, and other Microsoft applications
  • Familiarity working with online databases preferred
  • Familiarity with legal, social services or public benefits systems through lived and / or prior professional experience preferred
  • Bilingual skills preferred (in Spanish, Amharic, or another language prevalent in Legal Aid's client community), but not required
  • Availability to make a two-year minimum commitment strongly preferred
  • Ability to obtain DC notary license
  • Salary and Benefits :

    The Administrative Assistant will be paid in accordance with Legal Aid's policy based on years of relevant full-time experience. Lateral hires will receive credit for years of relevant work experience. Starting salaries are as follows :

  • Entry-level : starting at $52,428
  • 2 years of relevant work experience : $55,937
  • 3 years relevant work experience : $60,897
  • 5 years relevant work experience : $64,732
  • Legal Aid generally provides two salary increases per year, depending on funding availability : a cost-of-living increase at the beginning of the year and a step increase in July.

    Legal Aid offers a generous benefits package, including eligibility for fully paid health insurance, annual retirement match, 13 paid holidays, 20 days of annual leave per year and 15 days of sick leave per year.

    This position is included in the bargaining unit represented by the National Organization of Legal Services Workers, UAW Local 2320. New hires start with a 90-day probationary period before they are considered full-time, regular employees.

    To Apply :

    Legal Aid values an inclusive, diverse workplace and encourages applications from interested persons from diverse backgrounds of any race, color, religion, sex, national origin, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, personal appearance, family responsibilities, matriculation, political affiliation, genetic information, or any other legally protected status. We strongly encourage applications from people with personal experience with the criminal justice system and / or with lived experiences in the communities we serve.

    Interested persons should submit a letter of interest and resume here. Applications will be reviewed as they are submitted. This position has a closing date of October 24, 2025. No emails or phone calls, please.

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