Job Description
Job Description
- Only qualified M365 Support Engineer candidates located near Boston, MA will be considered, as the position requires onsite presence
- W2
Preferred Education :
Bachelor’s degree in computer science, Information Systems, or related fieldPreferred Certifications :
Microsoft certifications : M365 Security Administrator, SharePoint Associate, or Power Platform Fundamentals.Required Skills, Experience, Knowledge and Expertise :
SharePoint & Migration :
6+ years of experience with SharePoint On-Premises (2019) and SharePoint OnlineProven track record of large-scale migrations using tools like ShareGate or Microsoft Migration ToolStrong knowledge of site collections, permissions, metadata, taxonomy, retention policies, and governanceAbility to resolve common migration challenges (permissions conflicts, metadata mapping, and broken workflows)Security & Compliance :
Expertise in configuring SharePoint Online and Power Platform securityTenant / site-level permissions and role managementAzure AD integration for identity and accessSecurity and compliance features (DLP, sensitivity labels, retention)Ability to enforce governance and best practices while balancing usabilityPower Platform Support :
Hands-on experience supporting Power Apps, Power Automate, and Dataverse solutionsStrong troubleshooting skills for app performance, broken flows, and connector permissionsKnowledge of security roles, environment strategies, and ALM (Application Lifecycle Management)Automation & Tools :
Proficiency in PowerShell scripting and PnP provisioning for automationFamiliarity with Azure DevOps, Git, or TFS for work tracking and deploymentsDocumentation & Process Skills :
Skilled at producing Runbooks, SOPs, technical design documents, and knowledge base articlesAbility to clearly communicate technical guidance to IT staff, vendors, and business partnersSoft Skills :
Strong problem-solving abilities, especially in migration and securityExcellent communication and collaboration skills with technical and business teamsAbility to manage multiple projects and support tickets simultaneouslyProactive, adaptable, and team-orientedPreferred Skills, Experience, Knowledge and Expertise :
Experience integrating M365 with third-party tools (Adobe Sign, Salesforce, ServiceNow, ArcGIS)Client is seeking an experienced M365 Support Engineer to join the Applications Operations Group. The candidate will play a key role in leading SharePoint migrations from network drives, Dropbox, and SharePoint 2019 to SharePoint Online and Microsoft Teams, while also providing support for Power Platform apps and maintaining enterprise-level documentation for business-critical applications.
Responsibilities :
Provide support and troubleshooting for SharePoint Online and Power Platform apps (Power Apps, Power Automate, and Dataverse)Lead migrations from Dropbox, network drives, and SharePoint 2019 to SharePoint Online and Microsoft TeamsDevelop and maintain migration runbooks, technical documentation, and user guidesCollaborate with IT teams, vendors, and stakeholders to deliver scalable M365 and Power Platform solutionsResolve migration, integration, and performance issues in a timely manner