Donor Experience Program Manager

Department Summary

University Advancement (UA) supports the University of Oregon’s (UO) mission of providing exceptional teaching, discovery, and service by strategically positioning the university to create awareness, build long-term relationships, and secure resources that increase understanding and further its aims. The division consists of approximately 200 employees primarily working out of Eugene, with offices in Portland and Bend. We are committed to fostering equity and inclusion in a welcoming, safe, and respectful environment that recognizes the value of all members of our community.

The Office of Development as part of UA has a mission to maximize philanthropic impact at the University of Oregon. We do this by identifying, connecting, and engaging alumni and friends around the globe with their passions to advance the vision and priorities of the university.

As part of UA, Donor Relations and Advancement Communications (DRAC) manages donor relations, events, volunteer coordination, gift administration, and constituent communication. It is responsible for the design and implementation of a program of donor recognition, stewardship and communication for annual, cumulative, and bequest donors to the University of Oregon. This office works cooperatively with the UO President and administrators, school, and college fundraising staffs, and UO donors to provide a university-wide stewardship and cultivation program that moves prospects toward solicitation.

Position Summary

The Donor Experience Program Manager is responsible for assisting with the planning, coordination, implementation, and evaluation of events, including but not limited to events for University Advancement (UA), the Office of the President, and other divisions and departments as requested.

Reporting to the Associate Director of Donor Experience (associate director), the program manager is responsible for implementing the strategic plan developed by the Donor Relations and Advancement Communication team to engage the University of Oregon’s (UO) diverse internal and external audiences, including alumni, friends, faculty / staff, volunteers, and donors.

This position will lead event communication and the event guest relations process from registration to arrival. They will manage tools for tracking donor preferences, rsvp’s and attendance, and ticket distribution. Additionally, they will review ways data and communications can be enhanced and utilized to increase donor experience.

To be successful, the program manager will need to be highly organized and adaptable, capable of providing excellent donor-centric customer service, and comfortable working with data. This position also requires excellent communication skills.

This position requires a flexible work schedule to include some nights, weekends, and occasional travel.

Minimum Requirements

• Bachelor’s degree AND Two (2) or more years of professional experience in communications, journalism, or a related field;

OR