Retail Customer Service Manager

Workforce Solutions partners directly with teams looking to hire top talent. We are currently working with a locally owned, customer-focused retailer seeking a Customer Service Manager / Front-End Supervisor to lead their front-end operations for their Wisconsin Dells, WI store.

What's the role?

The Customer Service Manager is responsible for overseeing the front end of the store, including a team of cashiers and customer service staff. This role is a key member of store leadership and ensures that customer interactions are handled professionally, efficiently, and with the highest level of service. Responsibilities include supervising daily cashier operations, handling customer concerns, managing schedules, and ensuring accurate cash handling and bookkeeping.

An ideal candidate will thrive in a fast-paced retail environment, balancing hands-on management with staff training and process improvements to deliver excellent customer service.

What experience and skills do I need to be successful?

• Previous experience in retail or grocery management, with customer service leadership strongly preferred.
• Strong leadership skills with the ability to train, coach, and develop staff.
• Excellent customer service and communication skills with professionalism and patience in a diverse customer environment.
• Experience managing cash handling, daily deposits, and basic bookkeeping tasks.
• Problem-solving skills for both customer concerns and operational discrepancies.
• Ability to maintain composure and efficiency during busy periods, holidays, and weekends.
• Experience in a small business setting is a plus.

Great Perks and Benefits :

This position pays a competitive base salary with a full benefits package that includes :

What will my schedule look like?

This full-time role generally works 5 days per week, 6 : 30 AM – 4 PM, with some weekends and holiday shifts as part of the leadership team's responsibilities. The role will always have at least one weekend day off and work no evenings!

What makes this opportunity unique?

This is a key managerial position overseeing approximately all the front-end employees, including team leads and cashiers. The company is committed to finding a leader who can bring professionalism, energy, and customer focus to one of the store's most visible departments.

So how can I be considered for these opportunities?

The first step is applying with your resume. Qualified candidates will then complete a phone screen, followed by an interview with the client.

What else are you hiring for?

See all our openings on our website or reach out to our Lead Recruiter, Jazmine Hoile, on LinkedIn.