Purchasing Analyst

Job Title : Supply Chain Analyst

Job Description

The Support Coordinator plays a vital role in ensuring the seamless flow of direct ship orders from order entry to invoicing. This position is critical in improving dealer and customer satisfaction, enhancing supplier partnerships, and promoting parts sales growth. The coordinator is responsible for resolving dealer issues, simplifying business processes, and strengthening operational performance for dealers and fleets. Additionally, the role involves being an operational expert in direct ship, addressing dealers' operational issues, and providing necessary training and communication.

Responsibilities

• Ensure direct ship orders are properly transmitted and invoiced using a case management tool.
• Provide support to suppliers for direct ship orders and parts.
• Offer parts customer support to the field organization to enhance parts sales and ensure customer and dealer satisfaction.
• Collaborate with Regional Parts Directors, District Parts Managers, and internal departments to identify, research, track, and resolve dealer and fleet issues.
• Proactively improve systems or processes to increase dealer and customer satisfaction and reduce the need for support.
• Act as the Voice of Dealer and Voice of Customer in assigned projects and teams.
• Participate in projects and cross-functional teams to drive improvements.
• Manage assigned objectives and KPIs to support departmental and company goals.
• Perform other duties as required.

Essential Skills

Additional Skills & Qualifications

Work Environment

The role is based in the uptime center on the campus. The working hours are from 8 : 00 AM to 5 : 00 PM, Monday through Friday

Job Type & Location

This is a Contract position based out of Greensboro, NC.

Pay and Benefits

The pay range for this position is $20.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Greensboro,NC.

Application Deadline

This position is anticipated to close on Nov 28, 2025.