A company is looking for an Associate Customer Support Technician to assist customers with software and hardware inquiries in a remote setting.
Key Responsibilities
Answer customer inquiries via phone, email, or chat regarding software applications
Triage and troubleshoot customer problems, documenting the nature of issues
Provide professional customer service and escalate unresolved issues as necessary
Required Qualifications
1+ years of customer service experience
Experience in a real-time customer support center, preferably in technology
Confidence in interacting with various technology applications and software
Familiarity with case management systems such as Salesforce or Jira
Willingness to learn and adapt in a dynamic environment
Customer Support Technician • Santa Ana, California, United States
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