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Customer Support Technician
Customer Support TechnicianVirtualVocations • Santa Ana, California, United States
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Customer Support Technician

Customer Support Technician

VirtualVocations • Santa Ana, California, United States
7 days ago
Job type
  • Full-time
Job description

A company is looking for an Associate Customer Support Technician to assist customers with software and hardware inquiries in a remote setting.

Key Responsibilities

Answer customer inquiries via phone, email, or chat regarding software applications

Triage and troubleshoot customer problems, documenting the nature of issues

Provide professional customer service and escalate unresolved issues as necessary

Required Qualifications

1+ years of customer service experience

Experience in a real-time customer support center, preferably in technology

Confidence in interacting with various technology applications and software

Familiarity with case management systems such as Salesforce or Jira

Willingness to learn and adapt in a dynamic environment

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Customer Support Technician • Santa Ana, California, United States

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