Manager, Case Management Services

Description :

Are you the right candidate for this opportunity Make sure to read the full description below.

CAN Community Health is the nation's premier resource in ending epidemics with a mission of empowering wellness, has an exciting opportunity for a Manager of Medical Case Manager Services on the West Coast (Las, Vegas, Arizona, Texas).

We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in 2025, 2024, 2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

You can find out more about us by visiting our website at www.cancommunityhealth.org . Apply Today!

Salary : $75,000-$80,000 based on experience.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.

Must be able to pass a Level I background check.

CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Requirements :

Statement of Purpose : Provides outpatient HIV medical case management services and patient advocacy through education, counseling, advocacy, benefits assessment and enrollment, and coordination of services. Ensures patient access to essential medications, medical care, and support services.

This position has two primary responsibilities :

A. Manage CAN Community Health’s Ryan White Case Management program across multiple locations.

B. Day-to-day coordination of the Ryan White funded programs as assigned, including monthly billing, reporting and contract requirements to maintain complex with grant deliverables.

Primary Tasks :

Related to Responsibility A :

• Establish, evaluate, review, and / or revise policies and procedures for the provision of Ryan White funded case management services; assure that these services are compliant with HRSA and grantee guidelines.
• Monitor case management practices; participate in quality assurance and quality improvement effort related to case management.
• Mentor or otherwise support case managers, supervise case managers and case management team leads, oversee hiring and evaluation of case managers and team leads.
• Assure appropriate distribution of workload among the above.
• Respond to daily, routine questions and issues related to patient eligibility, appointments and scheduling / rescheduling, information in CAN’s EMR, CAREWare, and Provide Enterprise and other aspects of the Ryan White grant.
• Assure that new staff are appropriately trained and oriented to patient care programs and participate in screening and interviewing of candidates for new positions as they arise.
• Provide input to CAN Leaders concerning Staff Performance Reviews.
• Assure coordination of client services with other CAN departments.
• Report any staff performance issues or patient complaints to CAN leadership for appropriate action.

Related to Responsibility B :

Secondary Tasks :

Case Management Knowledge Required :

Education / Professional Experience :

Knowledge, Skills and Abilities Required :

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