Process Engineer

Position Summary:
The Process Engineer will play a critical role in analyzing, designing, and optimizing business processes to improve operational efficiency, reduce costs, and enhance customer satisfaction. The ideal candidate will have a strong background in process improvement, data analysis, and project management, with a proven ability to apply Six Sigma principles to drive measurable results.

Key Responsibilities:

• Analyze and evaluate current business processes across the insurance value chain (., underwriting, claims processing, policy administration, customer service) to identify inefficiencies and areas for improvement.
• Lead and execute projects to streamline workflows, reduce process variation, and improve quality and turnaround times.
• Collaborate with cross-functional teams, including operations, IT, compliance, and customer service, to implement process improvements and ensure alignment with organizational goals.
• Develop and maintain process documentation, including process maps, standard operating procedures (SOPs), and control plans.
• Monitor key performance indicators (KPIs) to track the effectiveness of process improvements and ensure sustained results.
• Conduct data analysis to identify trends, measure process performance, and support decision-making.
• Facilitate workshops and training sessions to promote a culture of continuous improvement and empower employees to contribute to process optimization initiatives.
• Ensure compliance with regulatory requirements and industry standards in all process improvement activities.
• Stay up-to-date with industry trends, best practices, and emerging technologies to identify opportunities for innovation and automation.

Education and Experience:

• 5+ years of experience in process engineering, business process improvement, or a related role, preferably in the insurance or financial services industry.
• Certification in Lean Six Sigma (Black Belt required).
• Experience in process optimization in Insurance or Financial Services industry (Property and Casualty experience preferred)

Skills and Competencies:

• Strong knowledge of Lean Six Sigma principles, tools, and methodologies.
• Experience in process mapping, workflow analysis, and process redesign.
• Excellent problem-solving and analytical skills, with the ability to identify root causes and develop effective solutions.
• Strong project management skills, including the ability to manage multiple initiatives and meet deadlines.
• Exceptional communication and interpersonal skills to collaborate with stakeholders at all levels of the organization.
• Knowledge of insurance industry processes, regulations, and best practices is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.

The pay range for the role is $114,000 to $195,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.