Customer Success Manager

Customer Success Manager

Slope is an AI fintech backed by Sam Altman, J.P. Morgan, and Y Combinator. We help global SMBs and enterprise customers access the capital they need to grow by embedding financing directly into commerce platforms like Amazon, Walmart, Alibaba, IKEA, and more.

We are defining a new category of credit and risk infrastructure and scaling rapidly across major platforms.

Role Overview

We are looking for a Customer Success Manager to be the dedicated owner of customer relationships across our platform. This role will ensure our business customers (primarily SMB borrowers) are supported, successful, and continuously engaged with Slope's financing solutions. You'll serve as the primary point of contact for customers, drive adoption of our products, and help translate customer feedback into product, operational, and go-to-market improvements.

Responsibilities

• Own the end-to-end success of customers, from onboarding through ongoing relationship management.
• Manage a portfolio of customers, helping improve adoption, usage, and retention. Proactively identifying opportunities and risks within the portfolio.
• Work hand-in-hand with our credit team to facilitate underwriting and risk review / monitoring, balancing customer experience and support for a robust risk process.
• Act as the primary contact for customer needs, questions, and escalations from our support team.
• Partner closely with Sales, Product, and Risk to ensure customer needs are met and feedback is integrated into our roadmap.
• Develop playbooks and scalable processes for customer support and success.
• Tend to operational details related to servicing our customers and drive associated process improvements.
• Analyze customer behavior and provide insights that inform go-to-market strategy.

Qualifications

Why Join Us?