Account Manager, Industry Partners

Account Manager, Industry Partners

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And we are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Account Manager is responsible for managing and expanding West's business within the Industry Partners segment, including Contract Development and Manufacturing Organizations (CDMOs) and other key pharmaceutical collaborators. The position drives growth by promoting West's value-added containment and delivery solutions for injectable drug products, building strategic relationships, and executing targeted sales strategies. The individual also maintains direct accountability for the Industry Partner pipeline, ensuring effective coordination, progress tracking, and communication to support alignment and business success across North America.

Essential Duties and Responsibilities

• Engages with current customers through a consultative selling approach to expand existing business, identify new prospects, and promote West's products and services.
• Acquires new business by proactively prospecting, qualifying, and converting leads into successful sales opportunities.
• Leads cross-functional teams within a matrixed organization to deliver comprehensive business solutions that drive long-term growth with new and existing customers.
• Uncovers customer opportunities by leveraging strong listening and discovery skills to understand drug development pipelines and provide tailored solutions that meet specific needs.
• Identifies partnership opportunities that align customer goals with West's long-term strategic objectives, gaining alignment on mutually beneficial deal structures.
• Communicates effectively, both verbally and in writing, with internal teams and external stakeholders; projects a confident, trustworthy image while maintaining professionalism under pressure.
• Builds and strengthens strategic partnerships with key decision-makers, taking prompt and decisive action to resolve challenges and ensure customer satisfaction.
• Maintains an understanding of market dynamics, competitive activity, technology advances, and regulatory trends to enhance customer value and market engagement.
• Develops and executes strategic account plans to advance key initiatives, maximize account potential, and support sustainable growth.
• Performs administrative responsibilities including demand planning, pipeline management, and CRM updates to ensure accurate forecasting and effective sales tracking.
• Adheres to all applicable regulations, company policies, procedures, and safety standards.
• Performs additional responsibilities as assigned to support team and organizational goals.

Education

Work Experience

Preferred Knowledge, Skills and Abilities

Travel Requirements

30% : Up to 78 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs / 4kgs of force occasionally, and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

What We Offer

This is a remote position allowing the team member to work from home.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and / or a pre-employment drug screening.