Process Implementation Specialist

Process Implementation Specialist

The Process Implementation Specialist assists, manages, and / or leads the development, implementation and support of special projects and continuous improvement efforts to improve critical business processes that drive financial results and improve customer excellence. This position has significant impact on the success of large operational changes by collecting feedback, communicating with, and training end users.

What You'll Do :

• Assist, manage and / or lead the development, implementation and support of multiple projects and continuous improvement efforts concurrently, on time and within budget.
• Collaborate with operations and other shared services to gather input / feedback in order to develop the best products and processes in alignment with organizational goals and objectives.
• Develop implementation project plans; Monitor and communicate changes and progress.
• Identify and resolve problems in a timely manner; Develop alternative solutions.
• Coordinate projects with other improvement efforts.
• Identify new opportunities to improve customer excellence.
• Document financial and other benefits and define KPIs.
• Assist in change management efforts, ensuring that team members adapt to new processes effectively.
• Provide training and support during the implementation phase of projects, ensuring effective execution of newly implemented processes.
• Develop training materials and user guides.
• Provide post go live support interpersonally and systematically.
• Prepare reports for and deliver updates to Senior Management staff, highlighting key metrics and improvements achieved.

What You'll Need :

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Important Information :