Markets Support Specialist

Markets Support Specialist

Charlotte, North Carolina

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Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description :

This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross-business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

LOB Description :

An excellent opportunity to join the AMRS FX Operations Service Team based in Charlotte. The roles primary focus is to develop relationships with our highest tiered Institutional and Corporate clients. With a focus on developing market leading client service, balanced with an optimal, highly automated, post trade experience across settlement and Post settlement processes, including trade confirmation matching and settlement.

• Deliver market leading client service to our high priority clients, whilst supporting our internal business partners.
• Deliver right first time settlement across FX products. Minimizing the impact of settlement breaks through swift resolution and mitigating actions.
• Reporting on and clearing cash breaks. Analysing and resolving a wide variety of operations challenges.
• Point of contact for key internal stakeholders including Sales, Trade Support & Client Service teams (OCRM).
• Adding value though implementation of improvements to client experience, system infrastructure and control environment by playing a key role in delivery of the client service strategy.
• Performing root cause analysis to deliver incremental efficiency and capacity realization.

Responsibilities :

Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management

Provides simplified client interactions and deepens client relationships across Global Banking and Markets' clients

Completes accurate, timely clearing and settlement of trades with internal and external counterparties including reconciliation management and governance of trade fails and breaks

Performs tasks accurately during high volume periods in a team environment

Improves and simplifies the client experience, reducing manual touchpoints

Supports the implementation of new processes to improve the overall business operating model

Identifies and flags potential risks in a timely manner

Required Qualifications :

Desired Qualifications :

Skills : Attention to Detail

Written Communications

Data Collection and Entry

Oral Communications

Record Keeping

Recording / Organizing Information

Strategic Thinking

Active Listening

Decision Making

Negotiation

Shift :

1st shift (United States of America)

Hours Per Week : 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.