Customer Service Agent

A company is looking for a Customer Service Agent to provide exceptional support in the travel documentation field. Key Responsibilities Deliver exceptional customer support via chat, email, and phone, consistently meeting KPIs Proactively enhance customer satisfaction and resolve inquiries across various communication channels Identify trends and suggest improvements based on customer feedback to enhance the overall experience Required Qualifications 1+ year of experience in bilingual customer service Strong enthusiasm for exceeding customer expectations and a proactive approach to learning Fluency in English (written and spoken) Proficiency in computer skills and navigating multiple systems Reliable high-speed internet connection