Program Specialist I - Mental Health Delegate - Time Coverage - PT

SUMMARY

The Montgomery County Department of Health and Human Services' Office of Mental Health / Developmental Disabilities / Early Intervention (MH / DD / EI) is committed to promoting a vision of wellness, recovery, and resiliency by contracting for services to support the recovery journeys of its residents who experience mental health challenges. The Part-Time Mental Health Delegate is responsible for answering phone calls received on the Delegate phone line.

The Part-Time Delegate works coverage shifts on evenings, overnight, and weekend. Holiday availability required. The Delegate is the first and primary point of contact for individuals, family members, potential petitioners, and stakeholders participating in the involuntary commitment process. The Delegate answers questions related to the MHPA and the commitment process in Montgomery County, reviews petitions, issues or denies civil warrants, and coordinates with cross-system partners on warrant service activities as appropriate. The Delegate consults with the SUPERVISOR AND / or Manager as needed. The Delegate is responsible for communicating all petitions information, documents, and updates to the Registrar / Delegate Assistant for tracking and QA purposes. The Delegate creates and maintains a list of key cross-system partners contacts specific to their shift and sends weekly updates / brief informational outreach communicating important notifications from the Delegates. The Delegate will have assignments / placements at area providers including hospitals, police, outpatient providers, and others as appropriate. The Delegate reports to the Shift Supervisor and performs other duties as assigned by the Director, Deputy Administrator, or Administrator.

Additional Notes PRN Position- Availability in nights, weekends, and overnights are essential.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Primary point of contact for all involuntary commitment inquiries via the Delegate phone line, dedicated email, and other communication channels as approved by the Manager.
• Provide appropriate consultation and guidance on MHPA, MH / DD, PA Code 5100, and related bulletin processes.
• Review petitions and issue or deny warrants.
• Work collaboratively with community crisis providers to prioritize diversion, offer support to petitioners and individuals, and coordinate the warrant service and other interventions through requesting dispatch of Mobile Crisis or other emergency psychiatric services (ex. 305).
• Serve as lead coordinator on warrant service.
• Track all data and information related to involuntary process in Dynamics (or other designated tracking tool).
• Ad hoc reports as needed.
• Other duties as delegated.
• Engage in supervision and case review and prescribed time by Director.
• Travel to partner agencies, hospitals, police departments, etc. to provide on the ground support, education, and review as indicated in collaboration with Director.
• To note : the Commitment Office is a 24 / 7 operation. To ensure essential functions are met, schedules may shift as needed to provide uninterrupted coverage, including : evening, nights, weekend, and / or holidays.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential and specialized duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Skills

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; talk and hear.? The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl.? The employee must occasionally lift and / or move up to 25 pounds.? Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.