Junior Support Tech V

Job Summary :

Were looking for a friendly, curious Junior Support Tech V to join our IT Support team. In this role you'll be the first or second point of contact for end users troubleshooting desktop and laptop issues, supporting common business applications, handling service tickets, and escalating complex problems to senior engineers. This is an entry-level role with clear career progression, ideal for someone who enjoys helping people, learns quickly, and wants to grow technical skills in a fast-paced environment.

Key Responsibilities :

• Respond to user requests via ticketing system, phone, and chat
• Troubleshoot hardware, operating systems, and software issues
• Provide application support for standard business software
• Perform user account management tasks
• Remotely assist users and escalate issues when necessary
• Document solutions and maintain accurate records
• Assist with device imaging, deployment, and configuration
• Contribute to internal knowledge base and run books

Required Skills :

Certifications (preferred but not required)

Education and Experience :

Minimum

Preferred

Compensation & Benefits :

Equal Opportunity Employer :

We are an equal opportunity employer committed to diversity and inclusion. We welcome applicants of all backgrounds and experiences.