Customer Service Representative

Job Description

Job Description

Customer Service Representative

On-site | Clifton Park, NY $20 / hour | Full-time

Who We Are :

Trenchless Today is a pipe rehabilitation company specializing in innovative infrastructure repair. We believe that growth is not just about increasing numbers but also about creating opportunities. Over the past few years, we’ve expanded our reach, improved our processes, and welcomed top talent, all while staying true to our core values.

As a growing company, we are excited to continue this journey and are looking for passionate, driven individuals to help us shape the future. Our growth means more opportunities for career development, new challenges to tackle, and the chance to be part of a dynamic, forward thinking team.

We are looking to hire someone that has a background in Customer Service. An individual that thrives on building relationships over the phone, with strong attention to detail, organizational, and time management skills is a great candidate for this position. If you’re ready to grow with us and make an impact, we’d love to hear from you.

You’ll Thrive Here If You :

• Take ownership and initiative—you see a problem and solve it
• Enjoy helping others and go beyond the job description when needed
• Are known for being reliable, ethical, and accountable
• Move fast, stay organized, and never say “that’s not my job”
• Are driven, customer-focused, and know how to turn inquiries into scheduled service

This Job Isn’t for You If :

⚡You prefer quiet, isolated work with little human interaction

⚡ You’re uncomfortable with digital tools—we’re a paperless operation!

About the Role :

As a Customer Service Representative at Trenchless Today, you’ll be the first point of contact for our customers—helping them with service information, answering questions, booking appointments, and resolving concerns efficiently and with care. This role is perfect for someone who is organized, solutions-focused, and takes pride in representing a company with professionalism and empathy.

What You'll Do :

Handle a high volume of inbound and outbound calls with professionalism

Identify customer needs and deliver effective solutions

Build strong, trusting relationships through open communication

Use internal systems to provide accurate information and document interactions

Achieve performance targets including sales goals and call handling metrics

Collaborate with team members to continuously improve customer satisfaction

Adapt to changing customer demands and priorities quickly

What We’re Looking For :

Friendly, respectful, and patient attitude—always

Flexibility to work shifts between 5 : 00 AM – 9 : 30 PM, including weekends

At least 1 year of sales or customer support experience

Strong phone presence and excellent listening skills

Comfort with computer systems and ability to navigate software quickly

Ability to type at least 40 WPM

Strong written and verbal communication skills

Solid reading comprehension and basic math ability

Ability to multitask and adapt to different personalities and situations

Willingness to take on additional tasks as needed

Able to pass a pre-employment drug test (excluding THC) and background check

Must be legally eligible to work in the U.S.

Perks & Benefits :

Employer paid Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off

Growth and Promotion Opportunities

Company Swag & Team Bonding Events

Join a team that values integrity, hustle, and heart. Apply today and become part of the Trenchless Today team!