Program Manager

Program Manager, Enterprise and Strategic Initiatives

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block!

The Program Manager, Enterprise and Strategic Initiatives, will drive key strategic projects that shape the future of H&R Blocks Assisted channel experience for assisted tax associates and, through them, our clients. Reporting to the Director, Assisted Strategic Experience, this role requires a detail-oriented and proactive individual with strong project management skills and a commitment to delivering impactful results. The Program Manager will oversee initiatives such as enhancing the Small Business experience within the Assisted channel, the Entity Tax Engine development, and Tax Pro Help. This role is critical in ensuring these initiatives are successfully executed and aligned with the organizations Ideal State.

Project Management : Manage multiple projects simultaneously, ensuring timely delivery, adherence to scope, and alignment with strategic objectives. Project timeframes are typically long-term and related to an ongoing build-out of a process or operation across more than one business cycle

Project Execution : Lead the execution of strategic projects such as enhancing the Small Business experience within the Assisted channel and rolling out new systems or processes to H&R Blocks tax offices

Collaboration : Work closely with cross-functional teams to gather requirements, share insights, and ensure successful implementation of strategic initiatives

Continuous Improvement : Identify opportunities for process improvements and implement best practices to enhance operational effectiveness. Develop support plans for field leaders to lead through change

Research and Analysis : Conduct research and analysis to understand industry trends, client and associate needs, and potential areas for strategic initiatives

Reporting and Documentation : Develop comprehensive reports and documentation to track progress, outcomes, and lessons learned from strategic projects

Stakeholder Engagement : Engage with internal stakeholders to ensure alignment and support for strategic initiatives. Influence stakeholders at all levels to adopt and support strategic initiatives, ensuring alignment with organizational goals

Training and Support : Provide input into the training and support offered for teams involved in strategic projects to ensure successful adoption and execution

Risk Management : Identify and mitigate risks associated with strategic projects to ensure smooth implementation

Performance Metrics : Collaborate with leadership to establish KPIs and performance metrics for strategic projects and track progress towards achieving these

What you'll bring to the team...

Bachelors degree in a related field or the equivalent through a combination of education and related work experience.

8 years minimum related work experience

Program management experience leading large programs that involve significant business change

Demonstrated track record of establishing priorities and meeting deadlines

Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences

Experience leading and influencing in a matrix management environment

Strong critical thinking, collaboration, and continuous improvement mindset

It would be even better if you also had...

Master of Business Administration

Formal project management certifications or training, or equivalent.

Tax or financial industry background.

Deep knowledge and experience in the Assisted Tax business within H&R Block.

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex / gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.