Automotive Customer Care Specialist

Description:

Are you a people person with a passion for helping others and a knack for phone conversations? Ready to start a steady, rewarding career in a professional environment with no cold calling, and no high pressure sales tactics?

We are looking for motivated Call Center Representatives to join our customer communication team. You'll be the first point of contact for customers who've reached out to us - your job is to answer questions, schedule appointments and create a world class customer experience.

What You'll Be Doing:

• Answer inbound phone calls and internet leads from interested customers
• Reach out to warm leads - customers who already inquired with us
• Ask the right questions to uncover customer needs
• Schedule appointments for our sales team
• Follow up with customers after their visit or purchase

This is not a cold calling job. You're responding to real interest from real customers - no hard sells, just meaningful conversations.

Requirements:

You'll Love This Job If You:

• Enjoy talking to people and building rapport
• Thrive in a structured, fast-paced environment
• Are comfortable using computers and phone systems
• Can stay organized while juggling multiple tasks
• Want some weekends off and a job that offers stability and growth

Qualifications:

• High School diploma or equivalent
• Previous experience in customer service, call center, BDC, or hospitality a plus - but not required
• Strong verbal communication and active listening skills
• Self motivated, goal oriented, and a team player

What We Offer:

• $31,200/year base salary + commission
• 40-hour work week - no Sundays, no major holidays
• Full Benefits: Health, Dental, Vision, 401K, Paid Vacation, Disability & Life Insurance
• Opportunity for growth within dealership group
• Paid training
• Clean, comfortable work environment
• Recognition programs and team-based culture