Call Center Technical Support Representative

Job Description :

This full-time position reports to 1355 W University Dr, Mesa, AZ (2nd Floor) location. If selected, you must be able to report to this location.

Dont miss this opportunity to jumpstart your

tech support career. Schedule your virtual interview with us now or come interview with us in-person

at our upcoming open recruiting session in the

Mesa, AZ area on Thursday October 2nd!

Come ready to meet the AT&T Management

Team and learn all about a career

with #LifeAtATT!

Join us at our AT&T Call Center

1355 W University Dr,

Mesa, AZ (2nd Floor)

Date : Thursday, Oct 2nd, 2025

Time : 10 : 00am - 3 : 00pm EST

PLEASE REGISTER FOR THE HIRING EVENT BELOW :

https : / / app.brazenconnect.com / a / ATT-HV / e / 626lL

all the best for you!

This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our team, youll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily goals, youll help our customers stay connected to what matters the most.

How youll make an impact

As a Business Premier Service Consultant, youll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. Youll use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. By applying strong problem-solving and communication skills, youll deliver excellent customer experiences, collaborate with teams, and stay up to date with the latest technology and offerings.

What your day-to-day will look like

• Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&Ts products and services to effectively service and retain customers.
• Simplify and explain customer bills, rate plans, and features of AT&Ts products and services.
• Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
• Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Assist customers with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications.
• Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.
• Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.
• Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.
• Sell products and services, making personalized recommendations based on customer needs.

Pay Transparency

Our Business Premier Service Consultants earn $25.02 USD per hour. Not to mention paid training and all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits :

What were looking for

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.

If youre ready to take the lead as the voice of AT&T, wed love to hear from you!

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

#connectourcustomers

Weekly Hours : 40

Time Type : Regular

Location : Mesa, Arizona

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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