Medical Support Assistant (Advanced)

Summary

These positions fall under various healthcare service lines within VA Manchester Healthcare System. Most shifts are scheduled during the day but some shifts could be evenings, nights, and include weekends / holidays. Medical Support Assistants (Advanced) may work tours other than their regular scheduled tour, including working evenings, nights, weekends / holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.

Duties

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VA Careers - Medical Support Assistant :

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant : vacareers.va.gov / wp-content / uploads / sites / 5 / Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on 02 / 09 / 2026. The initial cut-off date for referral of eligible applications will be on or about October 22, 2025 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.

The purpose of this position is to serve as an Medical Support Assistant (Advanced) at a VA Manchester Healthcare System. The incumbent is responsible for a wide range of assignments and provides administrative support to the assigned section. Work is performed collaboratively in a Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team or Specialty Care Setting).

Duties may include, but are not limited to :

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens / receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Enters Veterans seeking emergent / urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and / or geriatric patient.

Work Schedule : Monday through Friday, day shift hours, To Be Determined

Compressed / Flexible : Not Authorized

Remote : Not Authorized

Telework / Virtual : Not Authorized

Position Title / Functional Statement # : Medical Support Assistant (Advanced) / F01391

Relocation / Recruitment Incentives : Not Authorized

Permanent Change of Station (PCS) : Not Authorized

Financial Disclosure Report : Not required

Notifications :

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider :

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Basic Requirements :

Grade Determinations : Medical Support Assistant (Advanced) GS-06 :

Experience : One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05). Experience includes : Clinic experience in a hospital or doctor's office setting to include scheduling a high volume of appointments annually. High level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families and coworkers. Evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communications) that need timely and professional resolution. Evidence of specific computer scheduling programs or software utilized in a clinic or hospital.

Preferred Experience : Consult management, scheduling experience and customer service.

And

Demonstrated Knowledge, Skills, and Abilities (KSA) : In addition to the experience above, the candidate must demonstrate all of the following KSAs :

References : VA Handbook 5005 / 117 Medical Support Assistant Qualification Standard GS-0679, dated August 1, 2019. . This can be found in the local Human Resources Office.

The full performance level of this vacancy is GS-06.

Physical Requirements : The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as papers, books, manuals, record boxes and boxes of computer paper. Computers are used and therefore keyboarding is required. The work includes walking from area to area when covering for other employees. Applicant may at times be exposed to stressful situations with Veterans.

Education

Substitution of Education : There is no educational substitution for the GS-06 level.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.