Stewarding Manager

Compensation Type : Yearly Highgate Hotels :

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location :

Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah’s Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly® bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend.

Overview :

The Steward Manager is responsible for maintaining the smooth operation of the Stewarding Department to maximize labor efficiency; maintain budgeted labor costs; guarantee safe working conditions; and keep the highest standards of sanitation.

Responsibilities :

• Oversee all aspects of the daily operation of the Stewarding Department.
• Supervise all outlet personnel.
• Schedule all stewards, pot washers, and night cleaners.
• Assure compliance with Health Department standards.
• Supervise and maintain the sanitation of kitchen, store rooms, hallways, dock, and equipment.
• Work with the Executive Chef and the Director of Catering to anticipate equipment needs.
• Order and control inventory of all cleaning compounds.
• Respond to guest complaints in a timely manner.
• Work with other F&B managers and keep them informed of F&B issues as they arise.
• Keep immediate supervisor fully informed of all problems or matters requiring his / her attention.
• Coordinate and monitor all phases of Loss Prevention in the stewarding areas.
• Ensure compliance with SOP’s in all stewarding areas.
• Design and implement daily, weekly and monthly cleaning schedules.
• Conduct quarterly china, glass, linen and silver inventories.
• Reconcile quarterly cleaning expenses for rebate purposes.
• Maintain and operate burnishing machine.
• Schedule and monitor trash removal.
• Train staff in assembly and cleaning of dish machine.
• Ensure compliance with requisition procedures.
• Be visible on the floor and assist staff as needed during each meal period.
• Organize and conduct department meetings in a timely manner.
• Hire, train, coach and counsel employees.
• Conduct staff performance reviews in accordance with Highgate Hotel standards.
• Schedule pest control visits.
• Assist in plate-up with staff as required.

Qualifications :