QA Manager- Admissions

Job Description

Job Description

Banyan Treatment Centers is hiring a Quality Assurance Manager for our Admissions Department. This full-time, on-site role focuses on continually evaluating and improve processes for a safe and optimal client experience. They are responsible for continuous evaluation and data collection within the Admissions department.

Reporting to : Quality Assurance Director

Schedule : Full-time | Structured eight-hour shifts; flexibility may be required based on departmental needs

Location : Pompano Beach, FL

Key Responsibilities :

Demonstrates professional communication, including proper telephone and office etiquette.

Consistently communicates with clarity, respect, and professionalism in all interactions.

Conducts oneself in a professional and responsible manner at all times.

Maintains knowledge of and adherence to policies and procedures related to attendance and punctuality.

Reports to work as scheduled and fulfills assigned work hours.

Understands and complies with all legal requirements regarding client confidentiality and client rights.

Maintains reliable and acceptable overall attendance.

Maintains knowledge of the Admissions process and proactively seeks further education.

Participate in all staff meetings as directed by QA Director

Perform duties independently, taking a proactive approach to problem situations, seeking supervision on an as needed basis.

Attends in-services and educational training as necessary and as assigned.

Seek out learning experiences and incorporate new knowledge into practice.

Listen to calls and find coaching points and areas of improvement for Admissions agents

Relay important updates, call trends, or urgent issues to supervisors

Maintains flexibility and adaptability to expected and unexpected changes in the work environment.

Maintains census reports daily to ensure census accuracy

Send out a copy of the census report on a weekly and monthly basis

Audit calls to ensure policies and protocols are being followed

Report audit summary results and trends to leadership

Maintain information from the facilities for use by the Admissions Team, updated on a quarterly basis or as change is reported.

Provide software support and troubleshooting for Admissions team members

Performs all other tasks assigned by Director of QA, VP of Admissions, AVP of Admissions, Directors of Admissions

Required Qualifications :

High School Diploma / GED; Associates or bachelor's is preferred but not required.

Minimum of 3 years of Administrative and / or Quality Assurance experience.

Ability to handle confidential information with discretion

• Ability to manage a high work volume in a fast-paced work environment.
• Familiarity with CRM and EMR systems (e.g., Salesforce and Kipu), preferred.
• Familiarity with behavioral healthcare operations or admissions processes, strongly preferred.

Why Join Banyan Treatment Centers?

Join a Mission-Driven, Nationally Recognized Organization : Accredited by the Joint Commission, Banyan has multiple locations and offers Telehealth services nationwide. Our 2023 partnership with TPG’s Rise Fund supports our mission of expanding access to high-quality, compassionate care delivered by our 1,600+ team members.

Support Operational Excellence : Help shape and uphold best practices across admissions and care coordination.

Advance Quality Standards : Contribute to high-impact quality assurance initiatives that directly affect client experience.

Enjoy Comprehensive Benefits : Including medical, dental, and vision insurance; life and disability coverage; 401(k) with employer match; paid time off and holidays; wellness incentives; employee assistance and referral programs.

EOE