Inside Sales Specialist - Pre-Owned Vehicles

Job Description

Job Description

Club Car boasts a 60+ year history of industry-leading innovation and design, initially focused on golf cars and then expanding to commercial utility vehicles and personal-use transportation.

GENERAL JOB DESCRIPTIONThe Inside Sales Specialist (Preowned) is essential in driving profitable sales growth of preowned cars. This role works directly with external customers and cross-functionally with Club Car internal teams including Outside Sales, Sales Operations, Customer Service, Service, and others to deliver outstanding service to consumers and channel partners.PRIMARY DUTIES AND RESPONSIBILITES

• Lead management – ensure a high conversion rate of Certified Preowned (CPO) leads with prompt follow up
• Become an expert in the as-is and CPO preowned offerings and assist customers with product selection
• Provide concierge service to CPO customers from quotation to delivery
• Work with Marketing and third parties to promote and CPO partner offers
• Administer the Club Car Employee, Friends & Family CPO purchase program
• Work with Outside Sales to follow up with channel partners to monitor inventory levels and solicit stocking orders for CPO cars
• Provide feedback to Dealer Development on markets with strong CPO consumer interest and inadequate channel partner coverage
• Collect and share voice-of-customer customer feedback on products and sales programs with peers
• Support special sales projects and sales efforts as needed
• Manage customer expectations by clearly communicating on status of orders and resolution of issues
• Continuous development and refinement of inside sales processes and procedures to improve productivity, including implementation of automation projects
• All other duties as assigned

QUALIFICATIONS FOR THE JOB

Club Car is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.