Florida-Based Helpline Counselor

Helpline Counselor (Remote, Florida residents only)

Industry : Essential community services

Location : Fully remote in the state of Florida

Schedule : Full time, 40-hour permanent schedule to be determined; training schedule Monday - Friday from 9 : 00am - 5 : 00pm beginning in early 2026

Compensation : $45,000 annual salary, plus generous benefits package (see below)

Summary of Mandatory Qualifications :

• Must be a Florida resident living within the state
• Be available remotely from 9 : 00am to 5 : 00pm Monday-Friday for six (6) weeks of initial training to begin in early 2026
• Have at minimum an associate's degree from an accredited university
• Have four (4) years of combined education and relevant work experience (see below)
• Ability and interest in de-escalating callers experiencing crisis
• Ability to pass a level two (2) DCF background screening and a drug test

Full Job Description

About us : 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges big or small by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.

About this position : We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis / suicide intervention services, basic needs / safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.

We think the ideal candidate is someone who :

If this describes you, please read on!

Requirements

To be considered for this position, you must :

Benefits

We know satisfied employees are key to a thriving business. That is why we are pleased to offer :

We welcome and encourage diversity in our workplace.

If you are interested in applying, we encourage all employees to think broadly about their background and skill set for the role. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Build a challenging and rewarding career with us! We look forward to your application.