Front-of-House Team Leader

Description

As the Front of House Team Leader, you will play a key role in ensuring the smooth operation of the front of the house in the restaurant and ensuring the team is providing excellent customer service. You serve as the first line of defense against any operational or service situations. We will rely on your knowledge and decision-making to lead the team to success. Your responsibilities will include cash management, training, and maintaining high standards of customer satisfaction.

Responsibilities :

• Perform daily cash management tasks, including drawer reconciliations and ensuring accurate financial transactions.
• Ensures safety standards are upheld as well as opening and closing procedures
• Conduct regular audits of front-of-house tasks using the established checklists. You are responsible for communicating any incomplete task to employees and coaching on accurate completion. You will consult with the Store Manager when you see trends of consistently incomplete side work.
• Keep inventory of supplies needed (silverware, shakers, condiments, menus) and report when more are needed to the Store ManagerEnsure server storage and bar area are stocked and organized.
• Assist Store Manager with monthly inventory after store hours
• Attend weekly managerial team meetings.
• Enforce all employee alcohol policies, including strict ID checks for all guests consuming alcohol, prohibition of employee drinking while on duty, and no underage employees or guests drinking. You will alert the store manager immediately if you find that someone has not followed the alcohol policy and take action if necessary.
• Ensure customer satisfaction by maintaining high service standards among the team and quickly working to resolve any customer complaints on the floor.
• Conduct comprehensive training programs for servers, bartenders, and door staff.

Requirements

Company Information

Village Idiot Pizza has proudly served the Columbia community for over 30 years and has been a fixture of the Five Points district since 1990. Village Idiot Pizza is one of the longest-standing businesses in the area.