Client Intake Specialist

Job Description

Job Description

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours : Monday Friday, 8 : 00 AM 5 : 00 PM CST

Location : Springfield, Mo | This is a Remote position, equipment will be provided after In-office training is complete.

At Parmele Disability Advocates, we are passionate about our work, knowing that every day we make a positive difference in the lives of our clients. If you are looking for a rewarding career where your contributions truly matter, we want you on our team!

We are currently seeking a full-time Client Intake Specialist to help us connect with individuals who may benefit from our legal services. This role is ideal for someone who excels at phone communication, builds rapport easily, and brings care and professionalism to every interaction.

Key Responsibilities :

• Clearly present and explain the firms legal services to prospective clients
• Make outbound calls and follow up with individuals who have expressed interest in legal assistance
• Achieve client onboarding and outreach goals within established timelines
• Address client questions and concerns with empathy, professionalism, and clarity
• Schedule appointments and maintain consistent follow-up to ensure a seamless client experience

Qualifications :

• Confident, compassionate phone presence with the ability to build trust quickly
• Skilled in guiding conversations and maintaining appropriate pacing
• Consistently treats each call with care, attention, and professionalismregardless of the time of day
• Proficient in Microsoft Office and comfortable working with client database systems
• Prior experience in phone-based customer service or sales preferred
• Strong rapport-building skills and the ability to foster meaningful connections over the phone
• Highly organized, able to multitask, and consistently meet deadlines
• Detail-oriented with excellent verbal and written communication skills

This is an excellent opportunity for someone looking to make an impact while working in a professional and supportive legal environment.

Why Join Us?

At Parmele, we believe that every role is essential to the success of our clients' cases. Youll join a team that values empathy, precision, and teamwork. If you're passionate about helping others and thrive in a structured, mission-driven environment, wed love to hear from you.